About Us

Welcome to SMART Recovery! We’re a dynamic for purpose organisation with a training social enterprise on a mission to empower people facing substance dependencies or challenging behaviours to reclaim balance and fulfilment in their lives.

With a global footprint and 20 years of service delivery in Australia, we deliver tailored peer support programs and services that help individuals achieve their personal goals. Along the way, we provide dedicated support to their families and friends, recognising the vital role they play in the recovery journey.

Here in Australia, we’re guided by our visionary CEO, whose collaborative and inclusive approach shapes everything we do. Their strategy focuses on delivering exceptional participant experiences while staying ahead of the curve with innovative, research-driven program enhancements. With a respected brand and exciting growth plans on the horizon, there’s no better time to join us and help shape the future of SMART Recovery.

About the Role

We’re on the lookout for a Service Delivery & Operations Manager to spearhead sustainable growth and bring unity to our team. This pivotal leadership role, reporting directly to the CEO, is your chance to harness people, processes, and technology to revolutionise the customer journey through innovation and digital transformation.

You’ll lead a talented team of customer-facing coordinators, mentoring them to become a collaborative and forward-thinking force that delivers outstanding service and operational support to both internal teams and external participants.

With a focus on excellence, you’ll identify opportunities to enhance SMART’s offerings, eliminate inefficiencies, and streamline workflows—all while keeping an eye on compliance, risk, and budget management. This is your opportunity to leave your mark by making SMART Recovery even smarter.

About You

If you’re someone who loves seeing the big picture but also thrives on breaking it down into actionable steps, this is the role for you. Energetic and positive, you don’t just tackle challenges—you turn them into opportunities. Influencing and inspiring others comes naturally, and you’re skilled at bringing people along for the ride.

Your client-centric mindset ensures you’re always fostering strong, consultative partnerships across the organisation. A born problem solver, you’re quick to spot trends and patterns, leveraging data-driven insights to guide smart decision-making.

Leading by example, you believe in teamwork as the ultimate superpower. Whether you’re rolling out a strategy or navigating change, you ensure the whole team is aligned and engaged. This role is tailor-made for a proactive leader with expertise in business management, digital operations, and customer experience, who is ready to make a meaningful impact in the social enterprise space.

Ready to Join Us?

This role will commence in 2025.

While we are open to applications from anywhere in Australia, the preferred location is Sydney and surrounds.

If this sounds like your next big adventure, click "Apply Now" and send us your CV and an optional short cover letter. We’ll reach out if you’re moving to the next stage.

In the meantime if you have queries, feel free to email Vicky Choice ([email protected] - using the subject line: Service Delivery & Operations Manager enquiry via EthicalJobs). Please note, responses between 20/12 and 4/1 will be limited due to the holiday period.