• Community focused organisation performing rewarding and meaningful work
• Full Time Contract to June 2025 | Based in Carlton or Dandenong
• $86,349 Base + 11% Super + Salary Packaging Option

About Us

SSI is a national not-for-profit organization providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team

The Community Support Program (CSP) is a private sponsorship program for people in humanitarian situations overseas. SSI is an Approved Proposing Organisation (APO) that can propose eligible persons to apply for a Subclass 202 Global Special Humanitarian Visa under the CSP program. The program enables families, individuals, communities, and businesses to propose humanitarian visa with employment prospects for resettlement in Australia.

About You

Under the direction and supervision of the CSP National Lead, the Processing Officer is responsible for the assessment, lodgement and/or finalisation of visa applications for the CSP. The PO undertakes visa related activities (assess, review, and lodge visa applications) duties while completing appropriate verification activities to ensure the integrity and validity of the visa application.

Responsibilities:

• Deliver CSP Program in accordance with Dept of Home Affairs program guidelines & agreement with SSI as an APO and in a client- centric approach.
• Ensure applicants and supporters are aware of their responsibilities and rights under the CSP program including assessment of Assurance of support.
• Liaise with internal and external stakeholders eg. Applicants, supporters, employers, target community members, DHA CSP unit, overseas post and UNHCR
• Assess, review, analyse, research and finalise CSP visa applications, ranging in complexity, in accordance with relevant government legislation and organisation policies and procedures.
• Deliver direct and systemic advocacy for individuals & families who do not meet the CSP program guidelines.
• Make evidence-based decisions to ensure consistencies and notify relevant authorised recipients or clients of the outcomes of the assessment.
• Generate and track invoices for work completed according to each stage of the CSP visa application process.
• Ensure accurate record keeping and data management of CSP information is maintained at high level including client file, case notes, client trackers, and provide data or information for use in reports, briefs, submissions, risk register and/or talking points as required.
• Other duties as directed from time to time within your skills range and capacity.

Essential Criteria

• Strong Knowledge and understanding of the multicultural community sector, in particularly the migration, settlement and humanitarian context.
• Ability to deliver programs against government funding requirements or contractual obligations including relevant government policies and programs.
• Highly developed interpersonal and communication skills including the ability to deal constructively with complex and sometimes conflicting situations.
• Strong stakeholder relationship management skills including across sectors, localities and areas of work.
• Extensive experience in project management including coordinating multiple projects,
• Well adverse to community activation and engagement strategies
• Knowledge of the visa and various migration entry programs is DESIRABLE.
• Knowledge of and ability to advocate for vulnerable cases is DESIRABLE.

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role please contact [email protected] using the subject line: Community Support Program Project Officer enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] or call Theresa on 0468 836 759.