Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About Role

This role will require you to provide holistic case management and housing support to newly arrived refugees and humanitarian entrants to facilitate effective resettlement in Australia through HSP services.

About You

As a HSP Support Worker you will assist HSP Staff (Team Leader, Case Managers, Housing Officers, Trainers, and other staff) in providing Foundation Settlement Services (including English, Education, and Employment), housing, and orientation components of HSP to clients. Your goal will be to empower clients to access services independently.

You will be:

• Assist HSP Staff in delivering Reception Assistance (including Safety and Property Induction, Local Settlement Orientation, and arranging Initial Food Provision), supporting clients with registrations for essential services and orientation to life in Australia as directed by the Team Leader
• Provide bilingual language support to case managers and other SSI staff
• Support/assist Case Managers in implementing case plans including Foundation Settlement Service to empower clients to access services independently
• Assist clients with their accommodation needs including dealing with housing and related service providers (eg, Real Estate Agents, Basic Household Goods Supplier(s), social and community housing services, etc.) in consultation with Case Manager and Housing Officer
• Assist housing officer & case management staff with completing client forms including Rentstart Bond Loan, rental applications, and utility connection

Essential Criteria

• Certificate IV in Community Services and/or equivalent relevant qualification or experience
• Demonstrated experience supporting newly arrived refugees and humanitarian entrants during their initial settlement in Australia
• Understanding of support needs of clients
• Demonstrated ability to adhere to quality standards and compliance requirements and follow internal policies and procedures;
• Ability to work autonomously and as part of a dynamic team
• Working with culturally & linguistically diverse communities
• Working level of written and spoken English skills
• Computer literacy with Microsoft Office applications

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] using the subject line: HSP Support Worker - Armidale enquiry via EthicalJobs, or call us at 0468 836 759.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected].

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.