• 6 Month Full-Time Contract with the possibility of extension
• Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
• With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities

About Role

The HSP team provide holistic case management service under Humanitarian Settlement Program (HSP) to newly arrived refugees and humanitarian entrants (Clients), including those with complex needs requiring specialised and intensive services, to build the skills and knowledge for social and economic well-being.

HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers and professionals involved in supporting the Client.

About You

You will provide necessary case support to HSP clients within Housing team to deliver services related to core aspects of settlement of On-Arrival Accommodation, Initial Accommodation Support, Long Term Accommodation, Emergency accommodation and Basic household goods package.

Responsibilities:

• On-Arrival Accommodation
• Initial Accommodation Support
• Long-term Accommodation Support
• Basic household goods package
• Data Management
• Relationship management
• Conflict resolution

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Diploma of Community Services and/or equivalent relevant qualification or experience.
• Minimum 6 months of relevant housing experience
• Good time management practices and ability to prioritise
• Experience working with culturally & linguistically diverse communities
• Professional level of written and spoken English skills
• Computer literacy with Microsoft Office applications
• Community housing/real estate experience. Knowledge of the Residential Act 2010 would be an advantage
• Arabic, Farsi, Kurdish, Swahili, and Burmese language skills are highly desirable

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] using the subject line: HSP Housing Officer enquiry via EthicalJobs or call us at 0468 836 759.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected].

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.