• Community focused organisation performing rewarding and meaningful work
• Highly Competitive Remuneration & Benefits| Salary Packaging Options
• Permanent Contract | Full Time | Based in Parramatta

About Us

SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,

SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.

About the Team

The Federal Government’s Status Resolution Support Services (SRSS) program provides assistance to eligible asylum seekers, including accessing financial support, accommodation, healthcare, employment and education.

We deliver the SRSS program to eligible people seeking asylum living in the community on bridging visas. We are one of two national providers delivering services in NSW, ACT, Queensland, Northern Territory, Victoria and Tasmania.

About You

The Case Manager (Intake) is responsible for conducting the holistic assessment and completing applications on behalf of Asylum Seekers for SRSS services as well as providing holistic case management support through submission of a case plan for approved applications within KPI timeframes within the Status Resolution Support Service (SRSS) under contract with the Department Home Affairs (DHA).

The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of intake services to meet the needs of vulnerable asylum seekers.

The position will report to an SRSS Intake Team Leader but is also supported by the leadership team in Victoria and will work within a small specialist team to assess client eligibility and conduct intake assessments and submit applications to DHA on behalf of single adults and families. The position will also take on other tasks from time to time such as acting as an Independent Observer for an unaccompanied minor.

Responsibilities:

• Assess client eligibility for SRSS services and case management
• Identify and advise the client to collect relevant documentation to include with application for SRSS services
• Complete SRSS application form and submit to DHA for consideration Provide client referrals as assessed
• Support clients to independently obtain (where possible) the required documentation for Band 6 application, in line with their vulnerability criteria
• Undertake comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe
• Support the client to develop independent skills and to access appropriate supports in their community
• Liaise with other support services providers, when required
• Support clients with registrations for essential services and orientation in their local area
• Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures
• Track client approvals and rejections for the SRSS programs
• Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues

Essential Criteria

• Bachelor in Community Services/Welfare or related discipline
• Minimum two years’ casework experience, ability to work independently on general tasks with minimal supervision
• Understanding of case management/assessment approaches and theoretical frameworks. Experience working with CALD clients

Please ask us for a copy of the PD for the full responsibilities.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight
• Access to in-house training and learning opportunities for professional development and growth
• Access to our in-house wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

If excited by the information above, click 'Apply Now'.

We look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role please contact [email protected] using the subject line: Status Resolution Support Services Intake Case Manager enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability. We accept and consider all your experience including from overseas and volunteering opportunities.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the NSW community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] using the subject line: Status Resolution Support Services Intake Case Manager enquiry via EthicalJobs or call Theresa on 0468 836 759.