Culture & Benefits

• An attractive remuneration package, including salary packaging, up to $15,900 per year tax free! Less tax = more take home money for you. *
• You can also use up to $2650 of your pre-tax income to pay for entertainment expenses such as meals and holidays. *
• Up to 5 weeks' annual leave and additional wellness days available.
• Access to an Employee Assistance Program (EAP).
• STAR Rewards Employee Recognition Program - access discounts from over 400 retailers.

* Benefits are dependant on each individuals' situation and are not guaranteed.

The Company

Our Client is a national Not for Profit organisation, passionate about empowering individuals and communities through their commitment to make a difference by providing opportunity through education and employment across Australia.

An exciting opportunity has become available for an experienced Operations Support Coordinator to join the vibrant and motivated team at their bustling Cairns site.

The Position

This role will coach, lead and develop the Customer Service team as well as coordinate and contribute to the day to day operational and customer service activities across all programs and services covering Cairns and regional FNQ.

Responsibilities:

• Contribute to the day to day operations to support customers, the training programs, and the Teaching teams
• Gain and maintain accurate and current information on the programs and services to deliver proactive customer service to internal and external customers
• Prioritise the recording, accuracy and currency of data to be able to retrieve information and reports on all aspects of operations and performance
• Maintain detailed knowledge of RTO Management Systems and Australian Qualifications Framework specifications to ensure all administrative processes are conducted in accordance with requirements
• Work collaboratively with the broader site team to provide high level support, including facilities and resource coordination, for training delivery

The Successful Applicant

• Minimum qualification of a Cert IV in Business Administration or other relevant qualification supported by strong experience in providing senior level administration support
• RTO / Vocational Education experience highly desirable
• Demonstrated knowledge and experience in preparing written correspondence, reports and administration support
• Proven high level experience in developing and administering databases and spreadsheets
• Supportive and effective coaching and supervisory style that delivers a team approach to activities, focussing on student and employee engagement and drives a positive performance culture

Applicants must have a current Driver Licence and have the ability to obtain a National Police Clearance and Working With Children's card.

Our Client is an equal opportunity employer.

Aboriginal and Torres Strait Islanders are encouraged to apply.

Only applicants with the right to work in Australia will be considered for this role.