In creating the Danny Frawley Centre (DFC) our purpose is to build a healthy, connected and thriving community. We are a registered charity with DGR1 status. Using the power of sport, we aim to empower people with the skills and resilience to better cope with life’s ups and downs, fostering a more mentally fit community. We believe that people thrive when they feel a strong sense of belonging to a community and a connection to something bigger than themselves and we plan to build that sense for all those who visit the DFC.

We are seeking an enthusiastic, values driven and innovative Program & Operations Lead to join our DFC Team.

About the role

The Program and Operations Lead will report to the Head of Community and Operations and be responsible for coordinating the delivery, implementation, and evaluation of both DFC corporate and community programs. In this role, you will support the day-to-day operations within the DFC team, ensuring efficiency and smooth program execution.

The role is also responsible for the rostering and scheduling of facilitators for various programs, ensuring facilitators are aligned with program needs and that logistics are managed smoothly. Additionally, you will play a key role in supporting the growth and expansion of programs, while tracking and communicating their impact to showcase DFC's success.

This role is key in supporting the Head of Community and Operations to drive both the operational and strategic elements of the DFC's mission, ensuring the organisation can continue delivering meaningful programs while operating efficiently.

Key Responsibilities include:

Program Implementation

• Lead the end-to-end implementation of corporate and community programs, ensuring successful outcomes through:
• Building strong relationships with clients and community clubs, driving program engagement and satisfaction.
• Effectively rostering and coordinating facilitators, ensuring optimal staffing to meet program objectives and timelines.
• Streamlining the administration of the booking process to ensure a smooth and efficient experience for all stakeholders.
• Tracking and reporting on program impact, using data to assess effectiveness and drive continuous improvement.
• Additionally, contribute to program development in partnership with stakeholders to ensure programs align with organizational goals and deliver measurable results.

Relationship Management

• Collaborate with the Head of Community and Operations to build and sustain meaningful engagement with corporate and community stakeholders, ensuring long-term partnerships and alignment with organisational goals.
• Proactively identify and pursue new corporate and community leads, driving growth and expanding the organisation’s impact by increasing program participation and outreach.

Operational Excellence

• Assist the Head of Community and Operations with key operational tasks to ensure efficient day-to-day functioning, including but not limited to:
• Responding to enquiries in a timely manner, ensuring a high level of satisfaction and resolution.
• Managing facilities effectively to maintain a positive environment and ensure smooth program delivery.
• Overseeing invoicing processes to ensure accuracy, timely billing, and seamless financial operations.
• Collaborating with service providers, including Marketing, People and Culture, Finance, and IT, to drive cross-functional support and ensure operational alignment.
• Support the Head of Community and Operations in fundraising initiatives, contributing to the success of events such as, Spud’s Game and Spud’s Lunch, driving participation, engagement, and the achievement of fundraising targets to extend organisational impact.

About you

• Strong communication skills, with the ability to effectively engage and collaborate with diverse stakeholders, ranging from corporate partners to community groups.
• A proactive, self-driven individual with proven problem-solving abilities, capable of independently addressing challenges and finding effective solutions.
• Highly organised with exceptional attention to detail, ensuring smooth program delivery, accurate scheduling, and efficient operations.
• Strong time-management skills, able to prioritise tasks effectively and meet deadlines without compromising quality.
• Innovative and adaptable, with a demonstrated willingness to embrace change, explore new approaches, and continuously improve processes and strategies.

What you need

• At least 2-5 years of experience in a project coordination or similar role, demonstrating:
• Proven experience engaging with both community and corporate stakeholders.
• Mid-level expertise in end-to-end project coordination, including planning, execution, and evaluation.
• Experience working in a small business or start-up environment is highly desirable.
• Relevant tertiary qualifications in education, psychology, health, or project management.
• A valid working with children check or a willingness to obtain one.
• Mental Health First Aid certification is a plus.

What we offer

• Fantastic culture of grounded people, passionate about what they do
• Hybrid working, with 3 Connect Days at DFC per week and the balance worked as needed by role
• On site LINTON STREETcafé
• Free access to Aquatics Facilities at our Danny Frawley Centre for Health & Wellbeing
• Free parking onsite & state of the art gym access
• Bring your Pet to Work Fridays!
• Paid Wellbeing days – time off to relax & recharge
• 12 weeks paid Parental Leave for primary carers (2 weeks for secondary carers)
• Discounted Saints memberships and merchandise
• Up to 40% discount on selected NEW BALANCE products
• Saints-only Linen House product pricing
• Discounted movie tickets through Hoyts

If you connect with our values, who the DFC are and where we are headed, this is a brilliant opportunity for a talented Program and /or Operations Lead to join us.

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

To apply

Applications should include a current CV with a cover letter that addresses why you are interested in working with Danny Frawley Centre, why you would be an attribute to our culture and how your skills/experience would be attributes to the position.

Please apply by clicking Apply Now. 

Short-listing of candidates will commence prior to the closure of this role, so please do not delay submitting your application.