• Full-time | ongoing
• Level 5 SCHADS Award 2010 | CBB salary packaging up to $15,999
• Work across our two sites | offices conveniently located in the CBD and northern suburbs
  

STTARS (Survivors of Torture and Trauma Assistance and Rehabilitation Services)

About STTARS:

Survivors of Torture and Trauma Rehabilitation Service (STTARS) is a non-government, not for profit organisation that has been operating in South Australia since 1991. STTARS has no political or religious affiliations. STTARS welcomes all people regardless of their age, ability, ethnicity, culture, gender, sexual orientation, language or religious beliefs – it is an LBGTQIA+ friendly service that is proudly committed to inclusion and equity for all.

STTARS’ vision is to seek a world where human rights are respected and violations are challenged. Our mission is to help survivors or torture and trauma to find their voices and rebuild their lives.

About the role

Reporting to the Clinical Services Manager, the critical role of Intake Officer ensures clients are appropriately assessed, triaged and connected with appropriate services based on their needs.

Key responsibilities:

• Serve as the first point of contact for referrers and potential clients, providing a welcoming and culturally sensitive intake experience.

• Conduct thorough intake interviews and assessments to identify the unique needs and risks of clients, facilitating appropriate support.
• Efficiently manage referrals and maintain a structured waiting list for the Program to Assist Survivors of Torture and Trauma (PASTT).
• Maintain accurate, up-to-date client records and document assessment results, adhering to agency standards and contractual requirements.
• Foster relationships with external stakeholders to ensure effective communication and clear referral pathways, adapting to the evolving needs of clients and the organisation.
• Coordinate and lead triage and allocation meetings.

Qualifications/experience:

• Tertiary qualifications in social work, psychology or a related health or social science discipline or equivalent experience.
• Understanding and sensitivity in the provision of support to people from a wide range of cultural and social backgrounds including people who do not speak English.
• Well-developed knowledge and understanding of refugee experiences and the impacts of trauma.
• Demonstrated experience in computer literacy and managing client information systems, maintaining accurate documentation and data collection.
• Previous experience in conducting psycho-social assessments and risk assessment (e.g., risk of suicide). (desirable)

Additional requirements:

• Experience working within a culturally diverse setting.
• Knowledge of the refugee/human rights sector or other community service areas and/or experience in a not-for-profit environment.

For this position, the following documents must be provided before a formal employment offer can be made:

• A valid and current Working with Children Check (WWCC)
• A valid and current National Criminal History Check (Police Clearance)
• Photo ID
• Evidence of right to work in Australia

What’s in it for you

• Access to generous salary packaging, reducing the amount of tax you pay each year
• Strong commitment to personal and professional development
• Comprehensive Employee Assistance Program
• Become part of an organization that is driving positive social change

STTARS reserves the right to close applications prior to this date.

For a copy of the Position Description, please go to the careers page of our website at www.sttars.org.au or see the attached file.

If you would like to enquire further about this opportunity, please contact Ana Maria Allimant Holas, Clinical Services Manager 08 8206 8900or email recruitment at [email protected] using the subject line: Intake Officer enquiry via EthicalJobs.

All enquires will be treated in confidence.