The Digital Platforms and Data Specialist plays a critical role in the effective operation and strategic utilisation of digital technologies within the National Council Secretariate.

This specialist is responsible for the robust management of SaaS products including CMS, digital asset management systems, and various digital platforms, ensuring secure access, optimal performance, user support and comprehensive user documentation.

The role extends beyond administration to include gathering, analysing, and interpreting data to derive insights that decisively influence strategic decisions aligned with the National Council's 2023-27 Strategic Plan.

The ideal candidate will be highly proactive and meticulously organised, demonstrating the ability to work autonomously while effectively collaborating with teams. A strong commitment to the Society’s mission and a keen ability to adapt to evolving digital landscapes are essential for driving the organisation’s objectives forward.

KEY RESPONSIBILITIES

• Platforms administration. Administer user access and manage security protocols across various SaaS platforms to ensure both efficiency and protection of sensitive data.
• User support and training. Provide first-level support for troubleshooting IT and digital platform issues, assisting users with operational challenges and technical queries. Develop and conduct training sessions for users to enhance their understanding and effective use of digital platforms, ensuring they can leverage technology to its full potential.
• Documentation. Develop, update, and maintain comprehensive user documentation for all managed digital platforms to facilitate user self-service and training.
• Data management. Collect, analyse, and synthesise data from digital platforms and other sources to support strategic decision-making. Present these insights clearly to stakeholders to inform the Society’s strategic direction.
• Stakeholder engagement. Collaborate closely with various teams to understand their data and technology needs. Work with vendors where appropriate to ensure that digital services and platforms are optimally configured and maintained. Manage vendor relationships to ensure service quality and timely delivery of digital products.
• Actively support the mission of the Society by aligning technology use and data management with the objectives outlined in the National Council’s Digital Capability Strategy.
• Innovation and continuous learning. Stay abreast of emerging digital technologies and industry trends, proactively recommend enhancements for organisational effectiveness, and continuously develop relevant new skills and certifications.

Perform additional responsibilities as necessary to meet evolving organisational needs and strategic objectives.

QUALIFICATIONS

• Digital Platform Expertise
  • Proven experience in managing various digital platforms, including CMS, digital asset management systems, Microsoft 365 and tools like Hotjar and Google Analytics.
  • Hands-on experience with managing access and configurations on platforms such as Facebook/Meta Business Manager, along with a solid understanding of Google Tag Manager and web tracking technologies.
• Technical Skills

Good knowledge in website technologies such as HTML, CSS, JavaScript, is crucial for managing and troubleshooting digital platforms.

• Proficient in general IT support tasks, including practical experience with Windows and Apple operating systems, Microsoft 365, and resolving common hardware issues.

• Data Management and Visualisation
  • Skilled in data management and analysis with the ability to collect, analyse, and present data using tools like Google Tag Manager and Facebook Pixel to support decision- making.
  • Familiarity with data visualisation tools and techniques, including but not limited to Google Analytics and Google Looker Studio, to effectively communicate data insights.
• Security and Compliance. Understanding of data privacy and cybersecurity policies and principles relevant to SaaS platform administration, ensuring adherence to best practices in security and data protection.
• Professional Development. Certifications or formal training in digital marketing, analytics, or related fields are highly regarded, underscoring a commitment to professional development and expertise.

A position description is attached.