About Us

The St Vincent de Paul Society is a leading provider of community support services, whose values  it is to shape a more just and compassionate society. 

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.  Our employees are recognised for their achievements and offered promotional opportunities on a meritocracy basis within a collegiate and values driven team environment and culture.  

The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do with our local communities. 

Your Role

As the Service Desk Support Officer role you will support the manager to manage work order requests for maintenance and repairs of properties (buildings, garden, and grounds) to have the properties satisfy agreed service standards.

Your Responsibility

• Support the management of contractors to ensure maintenance activities are conducted to appropriate standards within agreed timeframes.
• Issue, manage and track service requests and work orders to appropriate contractors, tradespeople, or maintenance officers.
• Obtain quotes from contractors and verify quotes rates and scope are as per existing contracts.
• Prepare purchase requisitions for both planned and reactive maintenance.
• Manage and action the day-to-day work order requests (planned preventative and reactive) for the property portfolio, ensuring timely resolution of property support requests and incidents.
• Fully utilise the MRI FM5000 (or other similar system) to raise, manage and close-out all work orders.
• Provide regular reports as to the status of work orders whether open, closed, resolved in/out of time, etc.
• Investigate and identify deficiencies in existing contracts and assist in the preparation of contract variations and associated documentation.

You Will Need

• Demonstrated ability to manage multiple and competing priorities across and within several client service streams.
• Demonstrated ability to review and analyse business data and analytics to enable effective reporting and decision-making on operational performance. 
• Excellent written and oral communication skills including the ability to prepare financial-social sustainable business cases and articulate the merits of a proposition.
• An understanding of membership and for-purpose organisations and the challenges and the rewards of managing property within a financial-social environment.

Apply Now

If this sounds like you, don’t wait - Apply Now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.