Your Role 

As the Settlement Engagement Worker at North Coast Settlement Service, you will support and facilitate activities and services that promote exceptional impact, service and engagement that contribute to the broader outcomes of people from refugee and humanitarian entrant backgrounds.  

Your Responsibility

• Provide and model excellent customer service for general enquiries, membership or volunteering enquiries, donor enquires, and requests for support or assistance including intake assessment and external referral.
• Collate relevant statistical data and submit according to Data Exchange procedures.
• Actively participate in and contribute to community development events and activities such as Harmony Day, Refugee Week, etc., and encourage client participation & engagement.
• Contribute to key partnerships that align to the targeted service outcomes for people we assist.
• Ensure rigorous data capture and reporting that contribute to continuous improvement.

You Will Need

• Relevant qualifications and / or demonstrated experience in community services and / or lived refugee experience.
• You will need to be able to speak, read, and write in English. Speaking Kurdish Kurmanji would be a bonus.
• Our largest group of clients in this area are Yazidi. Ideally you have demonstrated experience and knowledge of the Yazidi culture. 
• Demonstrated experience working with people experiencing disadvantage due to the impact of trauma, homelessness, mental health issues, alcohol and other drug issues, and / or unemployment.
• Strong interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences, including cultural sensitivity and cross-culture communication.
• Ability to assess the needs and respond to the enquiries of the people who use the service.

Apply Now

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.