About Us

The Summer Foundation’s aim is to resolve the issue of younger people living in Nursing Homes. Our Mission is to create, lead and demonstrate long-term sustainable change that stops young people from being forced to live in nursing homes because there is nowhere else for them.

The Housing Hub Team - a group of dynamic, passionate and like minded people - was created to assist people with disability to see the possibilities for a home for themself, have options to choose from and find the home that is right for them.

The Role

We are currently looking for an experienced digital product coordinator with hands-on technical experience in maintaining digital communications platforms, analytics, strong customer focus and excellent stakeholder management skills.The right candidate will enjoy working within a high performing group, puts team success before individual, is resilient and vigorous in their effort!

About You

This role will work closely with the Senior Digital Product Manager, Customer Experience Lead, external digital agencies and internal stakeholders to support the delivery of a range of digital products including maintenance of the Housing Hub website platform. The right person will need to enjoy working both across the team and externally to deliver our digital products and provide excellent customer service. To succeed in this role they should have high attention to detail, very good organisational and time management skills and be a problem solver. This person is an excellent team player and some of the tasks will be administrative.

Most importantly, this person will be passionate about supporting people with disability to find the home that is just right. You value lived experience and look to this to inform your work.

Responsibilities:

• Support the development of new product offerings and delivery of product backlog
• Liaise with team members and internal stakeholders to understand web publishing requirements and priorities
• Website content publishing including updating existing pages, development of new page templates, banner ads, event promotion
• Identify opportunities for customer loyalty and support programs to encourage return customers
• Identify ways to promote products via the platform
• Manage lead conversion, update CRM, track payments
• Identify opportunities for customer loyalty and support programs to encourage return customers

Qualifications

• A tertiary qualification in technology, business, communications or a related discipline
• Employment subject to National Police History Check

Experience

• Minimum 3 years experience maintaining digital channels and supporting CMS platforms
• Advanced Google Analytics or similar analytics tools
• Familiarity with QA and testing procedures and bug reporting tools e.g. JIRA
• An understanding of key engagement channels including mobile, paid, SEO, email, social networks
• Strong communication skills, written and verbal
• A customer-centric approach with strong stakeholder management skills

Key Selection Criteria - Experience

Required

• Please advise how many years of experience you have with website content publishing?
• Explain your experience and background using Google Analytics/analytic tools.
• Describe your understanding of engagement channels including mobile, paid, SEO, email, social networks.
• What makes you suitable for the role?
• Please provide a short summary of the values you hold with regard to working within a team.

What We Offer

There is never a dull moment working at this incredible organisation. The ability to be organised, manage multiple stakeholders and communications at once and work at a high energy level is important. If you want to work in the disability sector but at a commercial sector pace - and get the opportunity to make a difference to the lives of many people with disability - then this is the place for you. This is challenging and highly rewarding, knowing that you are making a difference ensures job satisfaction.

We offer salary packaging, above award wages and great flexibility. We encourage the best of the best to apply to join this team and make a difference.

Summer Foundation and The Housing Hub are an equal opportunity employer, we know that strength comes with diversity and encourage applicants from a diverse range of backgrounds to apply. We don’t discriminate on the basis of age, race, religion, sexual orientation, gender identity or disability. People with disability are encouraged to apply. Lived experience is valued by the organisation and looked upon favourably.

Work Hours

Normal business hours