• Based in our Pymble Head Office, with working from home options, with travel to the Hunter region
• $60,505 to $64,741 per annum, plus nfp tax benefits (effective increase of $15,900 in your tax-free threshold)

Who we are

Unisson is a dynamic, values driven organisation that has been supporting people with a disability for over 90 years. We are passionate about Human Rights and Social Justice and are committed to creating possibilities for the people we support to live, grow & develop a great life, while having fun, enjoying our job within a great organisational environment.

Purpose of the role:

To engage with client services leaders with their rostering, staffing needs and administration needs, working towards fulfilling the gaps by utilising internal Direct Support Professionals to achieve both financial and non-financial benefits for the organisation.

Some of the responsibilities include;

• Responding to internal shift requests from client services within a reasonable timeframe;
• Updating rosters with shifts requests, allocation of Direct Support Professionals (DSP) to clients and sending confirmations and service descriptions to DSPs;
• Using an IT rostering system to allocate DSPs to clients;
• Ensure correct information is recorded with data entry into different IT systems;
• Maintaining a database of availability of the current staff pool;
• Adopting customer-orientated attitude to collaborate and maintain a good employee experience;
• Generating monthly reports on a regular basis;
• Providing after-hours support (on Weekdays between 6.00am to 9.00am and 5.00pm to 9.00pm, on Weekends 8.00am to 8.00pm and on Public Holidays 9.00am-6.00pm) on rotation basis;
• Coordinate and plan site inductions for DSPs covering shifts through service engagement function;
• Being proactive about filling future shifts for client services.
• Providing support to client services in roster maintenance, coordinating accurate and up-to-date rosters, as the primary contact to Team Leaders/ Managers for vacancy management and roster issues.
• Ensuring the rosters in the system are accurate for all services to ensure adequate resource allocation and invoicing for services.
• Supporting the preparation and completion of quotations (including SIL quotes) and service agreements for client services (inclusive of monitoring the service type checks against service bookings).
• Managing annual leave coverage of DSPs.
• Following up on training assigned to DSPs.
• Please note that this role will require travel to the Hunter region

Our ideal candidate has:

• Good communication skills, verbal and written;
• Excellent attention to detail
• Outstanding planning and organising skills demonstrating initiative when working without direct supervision.
• Emotional intelligence, resilience and physical capacity to perform the work required.
• An understanding of an adherence to working within personal and professional boundaries in a multi-cultural environment.
• Ability to work independently within a collaborative team environment.
• Demonstrated time management organisational skills with attention to details and managing competing priorities effectively.

Our Culture

At Unisson Disability we understand that our people are our greatest asset. We are committed to offer a friendly place to work and a genuine, supportive team environment to grow, with a wide range of training and experienced leaders to guide you. We want to provide a 'life changing' experience not only for the people we support but for all the people that work with us.

What can we offer?

• Not-for-profit tax benefits, allowing your tax-free threshold to increase by $18,500
• Expansive training and development in a vibrant, collaborative team
• Annual leave loading of 17.5%
• Access to professional counselling service for employees and their immediate family
• Collaborative, Flexible and Positive corporate culture