OUR GROWTH JOURNEY

Sussex Street Community Law Service is embarking on an exciting period of growth and change. We currently have a great opportunity for you to participate in our success story. We are seeking a dedicated, passionate Administration Officer (Intake) who is driven to help the most disadvantaged members of our community seek the support they so deserve.

ABOUT THE ROLE

• Full-time 37.5 hours per week.
• Salary: EBA level 2.4 to 3.2 depending on experience ($70,959.05 – $73,228.70)
• Attractive conditions - salary packaging (up to $15,900), additional leave, and opportunities for professional development.
• Family-friendly and flexible working conditions.
• Friendly, close-knit team.

OUR PERFECT MATCH

Reporting to the Team Leader - Individual Disability Advocacy Service, this position handles all inbound and actioning outbound calls. You will be the first point of contact for the client/agency. You will refer clients to Solicitors and Individual Advocates through a client-centred, disability-informed approach that will support the individual needs presented by the client. Throughout the triage and assessment process, you will actively listen to clients and ask questions to provide accurate information to determine how best to serve the client, including the client’s capacity to self-help.

You will be passionate about social justice and making a difference in the world by ensuring that our clients with disability are appropriately supported and empowered to self-advocate for their interests where possible.

You will have relevant tertiary or TAFE qualifications (e.g. Social Sciences or Human Services). You will have a demonstrated ability to work with people from diverse cultural, linguistic and socioeconomic backgrounds. People with disability are strongly encouraged to apply, and personal experience of disability will be highly regarded.

KEY SELECTION CRITERIA

Essential:

• Demonstrated experience engaging and assessing client needs.
• Ability to build positive relationships across diverse stakeholders, including government, community, private and the general community.
• Effective interpersonal and communication skills in both written and verbal forms.
• Ability to organise and maintain a confidential database and keep records with outcomes focus.
• Proficient in the use of computers and systems.
• Desirable:
• Knowledge and experience of disability services and the issues impacting people with disabilities, their families and carers.
• Previous customer service experience.