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Operations and Practice Manager - Northern Suburbs Community Legal Centre


We are seeking a suitably qualified Operations and Practice Manager to fill an existing vacancy at Northern Suburbs Community Legal Centre (NSCLC). The aim is to fill a current vacancy that exists in our corporate team.

  • Full-time position (1FTE).
  • Salary $106,380 - $108,760 plus 10% superannuation, salary sacrifice package and excellent employee conditions, including additional week annual leave.

About us

NSCLC aims to provide clients with a service that is specific to their needs. Our team of volunteers and workers are dedicated to ensuring we raise community awareness on legal information, advice and options. We understand that legal and social matters can be complex and often require a combination of legal, social and financial support.

Our Team

You are a key part of the corporate team working to support and facilitate outcomes across all teams in the organisation, as well as to those we serve and those who are stakeholders in our mission. One element of our entire Northern Suburbs Community Legal Centre Team has in common, is the belief in Social Justice – the right that all people should have equal access to wealth, health, well-being, justice and opportunity.

The Position

The primary purpose of this multi-faceted position is to manage operational matters across several office locations and programs. The position supports continuous quality improvement, accreditation, organisational sustainability and development and service delivery improvement, and will work in close consultation with the leadership team, including the CEO and the Principal Solicitor to achieve NSCLC objectives.

Specifically - 

  • Provide leadership in all aspects of operational management in the organisation, across several office locations and programs.
  • Develop and oversee quality improvement systems, accreditation in consultation with the CEO and Principal Solicitor.
  • Assist in the development, implementation and evaluation of policies and procedures according to best practice and Accreditation.
  • Oversee implementation on new programs and services, including client survey feedback (collation of information and analysis).
  • Explore organisational sustainability (new models of care; future funding opportunities) and the skills needed to meet those new opportunities.
  • Monitor and audit to ensure contractual and legislative requirements are met, and that services deliver culturally secure and appropriate care.
  • Work with managers to develop written reports as per the funding requirements.
  • Identify existing and emerging skills gaps across all services and develop, implement and monitor initiatives to meet gaps in best practice service delivery.

The Person

The person we are seeking will be a strong operations leader, able to lead a multi-disciplinary team to work towards shared outcomes. You will be able to build organisational capability and be passionate about working with vulnerable groups from culturally and linguistically diverse groups, including Aboriginal and Torres Strait Islander backgrounds.

You will also have strong operational and practice management background, including continuous quality improvement, organisational sustainability and development.

You will have operational management experience at a senior level [minimum of 5 years] with demonstrated experience in operational and strategic planning activities.

The person will hold a Tertiary qualification or the equivalent in related field.

Other requirements of the role can be found in the Job Description Form (JDF).

Employee Benefits

In addition to working as part of a passionate team working in a centre of excellence to support vulnerable people in the community, other benefits include:

  • salary sacrificing up to $15,900 per annum
  • support and opportunities for professional development
  • family friendly and flexible working conditions
  • additional leave entitlements
  • the opportunity to be part of a larger community legal services team and organisation.

How to Apply

Please see JDF for more information including the Work-Related Requirements (Selection Criteria) when you click Apply Now below.

To apply for the position please submit the following:

  1. Resume
  2. Cover letter addressing the following subset of the Work-Related Requirements no longer than 2 pages.
  • Ability to work within and further the objectives of a community-based organisation
  • Demonstrated experience with development and implementation of business and operational plans.
  • Demonstrated experience in improving organisation systems, programs and activities within health, human services and/or the not-for-profit sector.
  • Highly developed written, verbal and interpersonal communication skills including a demonstrated capacity to liaise and negotiate with a wide range of multidisciplinary teams and sound decision-making, negotiation, organisational and analytical skills.

Applications that do not address the above subset of Work-Related Requirements will not be considered.

This position is being managed by Northern Suburbs Community Legal Centre's recruitment partners, talenting.

Applications should be submitted by clicking Apply Now by the close date.

For further information please contact Tara Roopra on 08 6244 3222 or 0452 660 461, or via email recruitment@talenting.com.au using the subject line: Operations and Practice Manager enquiry via EthicalJobs.

How to apply

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