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IT Support Officer - Alice Springs

Tangentyere Council

ABOUT US

Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, Urban Alice Springs and Central Australia.

First incorporated in 1979, the organisation was finalist in the 2016 Reconciliation Australia, Indigenous Governance Awards and is one of the 10 largest Aboriginal Corporations in Australia.

The Council offers 6 Weeks Annual Leave and Attractive Remote Area Salary Packaging.

THE OPPORTUNITY

The IT Support Officer contributes to the efficiency of Tangentyere Council’s Information Technology (IT) systems and infrastructure to support the needs of the organisation.

A key requirement of this position is to work collaboratively with the IT team, the broader council and other key stakeholders to achieve required outcomes. The IT Support Officer will work with the IT team to manage the local area network infrastructure, the server and desktop fleet, Wi-Fi networks, CCTV and all associated software.

The role also participates in the development of new products and services. Tangentyere Council seeks innovative and new ways of improving the service delivery, security baseline and effectiveness of our technology and processes. Specifically, the role will involve working on and improving the council’s Microsoft 365 journey.

It is critical that this position provides desktop support across the organisation.

Responsibilities

  • Monitor, manage and solve support tickets in a timely fashion.
  • Support in maintaining the council’s telephone systems including the PABX and Mobile Device Management (MDM) software and the associated hardware.
  • Support in managing day to day security tasks.
  • Oversee uptime to sites, services, and the council’s Wide Area Network (WAN).
  • Coordinate new hardware and software rollouts including databases.
  • Work collaboratively with the IT Team to utilise Amazon Web Services (AWS) and Microsoft Office 365 (Office 365) where possible.
  • Other duties as required.
  • Assist with achieving quality management objectives across the organisation.

Qualifications and Selection Criteria

Required

  • Minimum of 2 years Desktop support and troubleshooting in a similar environment.
  • Experience with Apple & Android OS on Phones and Tablets.
  • Current NT Drivers Licence, Working with Children (Ochre) Card, satisfactory Police Check, and proof of full vaccination against COVID-19.

Desired

  • Tertiary qualifications in Information Technology or an equivalent field.
  • Microsoft or A+, S+, N+ certifications
  • Willingness to gain more certifications and undertake further training.

HOW TO APPLY

To apply for a position at Tangentyere Council Aboriginal Corporation please click "Apply Now" to complete the application.

Candidates must submit a Cover Letter, a document that addresses the Selection Criteria, and a Curriculum Vitae with nominated referees, to be considered for the position.

This position requires a satisfactory Police Check, Ochre Card, and proof of full vaccination against COVID19. Please provide a copy with your application.

A suitable candidate may be appointed prior to closing date.

A POSITION DESCRIPTION IS ATTACHED.

How to apply

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