Take the next step in your career and play a key role in embedding our risk and quality management framework across the organisation.

At the Benevolent Society (TBS), we believe in a society where everyone can live their best life. We provide a range of community -based support services for children, families, people with a disability and older Australians. We are a non-religious, not for profit organisation at the forefront of societal change for over 200 years.

We are looking for someone to become our Risk and Quality Lead.

Your new role:

The position is based in our National Office in Glebe. Reporting to the Director Risk and Quality, and supported by a small team of two, you will ensure that TBS has robust risk and quality management systems embedded across its operations and corporate functions by building staff and management capability, supporting and monitoring implementation of relevant standards, and acting as a key point of escalation and support for staff.

Key Responsibilities:

As part of this role, you would typically:

• Work with managers and directors to ensure that they are identifying and assessing and managing risk in line with the organisations Risk Management policies and procedures; including regularly monitoring Risk Management Plans and Business Continuity Plans, offering coaching, and escalating risks where needed
• Coordinate the implementation and maintenance of the organisation’s Quality Management System, working collaboratively with the Executive and Senior Leadership teams to ensure that requirements are well understood and embedded across all TBS operations
• Support managers and directors to implement Continuous Improvement activities, including providing insights and analysis on risk and quality trends and monitoring completion of CI plans in line with organisational policies and procedures
• Support maintenance of the policy suite and implementation of the policy review schedule
• Work with the Risk and Quality team and managers and directors across TBS to ensure that complaints and incidents are well managed, including regularly monitoring complaints and incident records and coaching managers on appropriate follow-up or resolution activities where required.
• Support the design, implementation and ongoing improvement of Risk and Quality training framework, including delivery of training and coaching within the framework

It’s worth knowing who we are looking for:

We are keen to hear from you if you have at least three years of experience in risk and quality management, preferably within a community services organisation. You will also have:

• Strong working knowledge of legislative and regulatory environment for disability, aged care and child and family services
• Experience applying best practice risk and quality management practices within community services
• Proven experience in developing and maintaining effective internal and external stakeholder relationships, including the ability to influence others
• Demonstrated experience in liaising successfully with government agencies and regulatory agencies
• Superior communication skills (written, verbal) and high- level report writing skills – ability to present information that is evidence based, objective and presented in the format to suit the audience
• Analytical skills, ability to analyse data and trends and to draw conclusions
• Knowledge of databases and IT solutions

What's on Offer

This is an opportunity to join an organisation that lives and breathes their vision to create a best life for all Australians. As an employer of over 1,500 people, the organisation provides opportunities to further develop your career within a supportive environment. You might be interested in:

• Flexible working arrangements
• A competitive salary with NFP salary packaging benefits
• Long service leave after 5 years
• Option to purchase additional leave
• Employee recognition program

Interested? Apply online today!

Contact Alison Chung [email protected], using the subject line: Risk & Quality Lead enquiry via EthicalJobs, for any questions about the role.

The Benevolent Society is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for. We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity and abilities. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

Position Description