Are you seeking a rewarding role that uses your marketing and fundraising experience to see positive change in some of the world's hardest places?

You could be Tearfund’s new Supporter Experience Manager.

• An opportunity to work with one of Australia’s most-loved international development agencies to address the root causes of poverty and injustice in some of the world's hardest places.
• You’ll express your deep personal commitment to a more just and compassionate world, through the development of meaningful supporter journeys and experiences designed to attract, retain and upgrade supporters, to increase their engagement and financial support for Tearfund’s work.
• You’ll have the ability to analyse data, review campaign learnings, and improve processes.

About Tearfund:

Tearfund is a Christian development, relief and advocacy organisation responding to global poverty and injustice. We work in partnership with local Christian agencies to end poverty, challenge inequality and build sustainable communities. We go where the need is greatest, acting with courage to tackle injustice so that all may experience fullness of life.

To work at Tearfund is to live out your vocation; a space where your faith, passion for justice and skills intersect. Tearfund offers you the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need it the most. As part of the Tearfund team, you are part of a movement which works toward a just and compassionate world in which all people can achieve their God-given potential.

Tearfund offers a friendly and flexible work environment, generous salary packaging benefits, and the opportunity to grow and explore in your faith and justice journey.

About the role:

As someone who lives out their faith in practical and tangible ways, you will focus on refining supporter experiences to increase the impact of Tearfund’s work. You’ll optimise fundraising campaign strategies and refine supporter journeys, boosting acquisition, conversion and retention rates.

You will also have a hand in developing compelling campaigns to boost engagement and financial support. This role spans strategy, campaign planning, goal setting, cross-department collaboration, research and analysis, content review and performance measurement.

Campaigns and supporter journeys are to be built within a Christian discipleship framework to help build a movement of passionate Christians dedicated to addressing the root causes of poverty and injustice in some of the world’s hardest places.

Position Location: A mix of in-office at Blackburn, Melbourne with hybrid options currently available.

What you’ll need:

• Active Christian faith and strong commitment to Tearfund’s Christian mission, values and ethos, with the ability to encourage others in their faith and justice journeys, and to influence supporters towards support for Tearfund.
• Relevant qualification in marketing, fundraising and/or 5+ years’ experience in fundraising, direct marketing, supporter engagement, customer experience design, campaign management and strategic planning.
• Excellent written and oral communication skills.
• Sound understanding of donor communication channels and the ability to coordinate sophisticated, donor-driven content, products, and campaigns.
• Strong project management experience with the ability to establish and deliver outcomes on projects, within budget and timelines.
• Ability to work proactively and to flex between independent and collaborative projects.
• Demonstrated experience meeting KPIs and delivering significant financial results, including the ability to analyse and interpret data.

For the full Position Description please refer to the listing on our careers page here.

next steps

Please click Apply Now to submit your application.

Recruitment timeline: Short-listing and interviews may commence prior to the closure of this role, so please do not delay submitting your application.

Enquiries: Please contact Janelle on Ph: 03 9264 7000.

Tearfund Australia’s recruitment and selection procedures and checks reflect our commitment to the well-being and protection of children and vulnerable adults. Preferred candidates will be required to undertake pre-employment screening, such as a National Police Check and/or a Working with Children Check. You also need to have the right to work in Australia and the ability to speak English well.

We seek to be a diverse workplace, in which people of many cultural and linguistic backgrounds, genders, ages and abilities work together and are equally appreciated and respected. People with disabilities and neuro diverse abilities, are encouraged to apply for Tearfund roles and can receive assistance with aspects of the recruitment process, by contacting Stephanie via [email protected], using the subject line: Supporter Experience Manager enquiry via EthicalJobs, or on 03 9264 7000.

Tearfund Australia collects and retains the information you provide us through your application for use in connection with recruitment activities. We manage information provided to us in line with Australian Privacy Principles. Our Privacy policy contains further information on how we deal with your personal information and how to contact us if you have queries about this.