• High impact not-for-profit with great salary packaging benefits
• Meaningful work with excellent and family-friendly work-life balance
• Office located in Glebe, NSW (with flexible work arrangements available)
• Be on the “leading edge” of enabling our customers to use data to make a difference

About the Sax Institute

The Sax Institute is an independent, not-for-profit organisation that improves health and wellbeing by driving better use of evidence in policies, programs and services.

The Sax Institute has an international reputation as an Evidence Specialist, and nearly 20 years’ experience in translating research findings into policy drawing on our own expertise as well as that of our more than 50 member organisations. We work with governments, health organisations, research organisations and a network of experts nationwide to analyse policy problems and find the best evidence-based solutions.

Our office is based in Glebe, however, we offer great flexible and remote working arrangements (we come to the office for a purpose – to connect and to collaborate – with flexibility to choose your location of work outside these times). Our staff employee engagement survey showed our staff are proud to work here at the Institute and would recommend it as a great place to work – so read on and see how you can join the team!

About the role

A great opportunity exists in a newly created role for a senior technical IT expert to join our small SURE technical team. This role is hands-on and will allow the right candidate to build, maintain and support all SURE infrastructure while also developing new technical and security solutions for the platform. The IT Delivery Manager position is the ideal next role for someone who is looking to combine their strong technical expertise, customer central approach to projects, dedicated focus on continuous improvement and team leadership.

Although no two days will be the same, responsibilities will include:

• Own the SURE Service Desk and providing support to external customers
• Providing technical advice to deliver improvements to the SURE platform
• Ensuring the efficiency and effectiveness of the SURE IT infrastructure
• Lead IT projects portfolio including upgrade, maintenance and innovation projects
• Maintain Information security certification through maintenance, awareness and implementation of new controls

About You

Our new IT Delivery Manager will be able to show the following skills and experience:

• 5+ years of 3rd level systems experience in an environment comprising multiple technologies
• Strong experience in the successful delivery of IT platforms and management of customer service desk
• Strong technical experience with server and virtualisation technologies
• Demonstrated experience in networks supporting switches and firewalls
• Experience in ISO27001 compliance or another security framework.
• Highly effective listening, verbal and written communication skills with excellent attention to detail.

Any demonstrated experience with hybrid cloud management, Linux (Ubuntu), team leadership or stakeholder management in MSP would also be highly desirable.

Further details

If this sounds interesting, please go to the Careers Opportunities page of our website to read more about the position: https://www.saxinstitute.org.au/about-us/career-opportunities/

To apply please click 'Apply Now' to submit your CV and a cover letter.

Only applications with a cover letter (no more than 2 pages in length) that outlines a response with examples of your experience as related to the following 3 criteria will be considered:

1. Managing a service desk and team or delivering external customer service for a platform such as in an MSP
2. Designing and implementing VDI solutions in a data centre or the development of public/hybrid cloud environment utilising automation technologies
3. Recent security experience covering linux and firewall technical skills or any experience with information security practices within a compliance framework

Please contact Anthony Ashton at [email protected] using the subject line: IT Delivery Manager enquiry via EthicalJobs if you have further questions about the role.

The Sax Institute is an Equal Opportunity Employer.