Join us at Therapy Focus, where every day counts, impact lasts, and your unique contributions are celebrated. We're seeking an experienced Customer Liaison Officer to join our team of courageous multi-disciplinary clinicians dedicated to extraordinary care for people with a disability, at every stage of life.

Your Role

The Customer Liaison Officer is responsible to provide responsive and tailored support for our customers, their families and or representatives, ensuring they receive exceptional customer service throughout their journey with Therapy Focus.

Based in our new office located in Bunbury, you will provide support that meets the highest quality possible within Therapy Focus’ standards of service delivery. You will be expected to maintain customer records accurately and provide high quality customer service to our customers.

What’s makes you the right candidate?

• A minimum of 5 years’ experience in a complex administration role or large organisation.
• Exceptional customer service skills and well-developed written and verbal communication skills.
• Ability to communicate with people of all different backgrounds and abilities in order to support customers to access Therapy Focus services.
• Data analysis skills with the ability to find solutions to problems and work with people to resolve them.
• Ability to work autonomously and collaboratively as part of a team.
• Ability to actively listen to and respond appropriately to customers.
• Experience with customer records management systems and data accuracy.
• Time management capability with the ability to multi-task in a constantly changing environment.
• Strong technical skills and proficiency with Microsoft Office products and data management.
• Ideally have previous experience in the not-for-profit or disability support sector.

What’s in it for you?

• Maximise your earnings with salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment - boosting your take-home pay
• 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
• Access to discounted gym and pool facilities across WA for you and your family
• Unlock an extra 3.5 days each year with our competitive 37.5 hour work week
• Long service leave after 7 years of tenure
• Stay covered for less with discounted health insurance
• Flexible work arrangements
• Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at all Therapy Focus sites
• Comprehensive care; supporting your medical, safety, and mental health needs through life’s ups and downs
• Celebrate excellence with our annual peer-nominated awards
• Discover job satisfaction while making a meaningful impact
• Be part of values-driven team with career progression opportunities

Start your journey with Therapy Focus. Apply today!

If it sounds like we’re the right fit for you and you’re ready to take the next step in your career, apply online today. Please attach your resume and cover letter for consideration.

Should you require further information or wish to discuss the opportunity, please contact our Talent Acquisition team via [email protected] using the subject line: Customer Liaison Officer - Bunbury enquiry via EthicalJobs or 1300 135 373

You can also view more about our benefits and other vacancies via our Careers page.