About Trilogy Care

Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our self-management model, rooted in the principles of choice, excellence, and integrity, aims to deliver more value and independence to our care recipients. We are passionate about empowering older Australians to remain in their own homes by offering flexible, personalised care that aligns with their lifestyle choices.

As a team member, you will be part of a workplace that fosters innovation, ownership, and professional development. We strive to create a collaborative environment where our employees are valued, respected, and equipped to deliver exceptional care.

About the Role

We are looking for a passionate and driven individual to join us as a Care Coordinator. In this full-time role (8:30 am to 5:00 pm), you'll manage a high volume of care recipients, ensuring timely organisation of support services, ongoing customer support, and budget management. You will work from our young and vibrant Bowen Hills office, receiving fully paid on-the-job training. No industry experience? No problem! We’ll equip you with everything you need to succeed.

Job Description

• Be the trusted point of contact for your portfolio of care recipients, ensuring ongoing communication and support.
• Update and maintain consumer records, keeping detailed case notes.
• Coordinate care recipient care, including:
  • Scheduling care and support workers for numerous care recipients.
  • Managing and monitoring care recipient budgets to prevent overspending.
  • Sourcing and managing information to support care recipients in achieving their care goals.

Skills and Qualifications

• Excellent communication and customer service skills.
• Coordination experience (highly desirable).
• Service-oriented with strong interpersonal skills.
• Proficient computer skills with knowledge of Microsoft 365.
• Well-organised, able to prioritise and meet deadlines.
• Detail-oriented, problem-solver, and decision-maker.
• Enjoys working in a multi-disciplinary team.

Trilogy Benefits

• New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets.
• Enjoy a vibrant team culture and active social events calendar.
• Opportunities for career mapping and professional development within the company.
• Total support from your managers and accessible services to help you thrive in both your work and personal life.
• Employee Assistance Program (EAP) support for you and your immediate family members.
• Discounts available to employees for everyday expenses, including groceries, fuel, bills, and wellness activities.

Mandatory Requirements

• Current federal police clearance (issued within the last 12 months).
• Valid Australian work rights (e.g., passport, birth certificate)

Unlock Your Potential with Trilogy Care

Join a purpose-driven team and contribute to a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. This is a fantastic opportunity for a dedicated individual to make a real impact in a fast-growing organisation while continuing to develop and refine their professional skills. Apply now to grow with us as we shape the future of care!