Start your career with The Salvation Army today!

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

About the role

Doorways offers holistic support to individuals and families in need and provides a focus on tackling the issues underlying economic hardship.

The SAL Engagement Officer is responsible for assisting the SAL Team Leader in the SAL's assessment work, developing SAL workers knowledge, practice and referral base through the form of coaching and information sharing to ensure they provide efficient Emergency Relief assessments, advocacy and referrals to clients requesting material assistance from TSA. The SAL Engagement Officer will positively engage with and support internal and external stakeholders in access to the service.

The SAL Engagement Officer role is a full time, permanent position. Location is open to consideration with two sites available to work from - Sydney, NSW (Cumberland LGA) and Sunshine Coast, QLD

What we are looking for?

• An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
• At least two years' experience in Welfare assessment (face-to-face and/or via telephone), working in the Community Support Services sector.
• Experience in coaching/training others in the workplace.
• A well-developed knowledge base of the principles and practices within social and community service operations
• A minimum qualification of Diploma level (or equivalent) in a relevant field
• Case work experience is a strong advantage
• Understanding of the nature of poverty in Australia and the provision of social services and Emergency Relief services in Australia.
• Knowledge of work health and safety obligations and to practice these in the workplace in line with TSA policy and procedures and legislation
• Strong communication skills and the ability to developed strong working relationships with internal and external stakeholders
• High level written and verbal communication skills, including good empathetic listening skills and preparation of succinct reports.
• Excellent multi-tasking skills
• High level accuracy in touch-typing while conversing with clients
• The ability to defuse angry clients and work with difficult clients over the phone.
• Strong problem solving and decision-making skills.
• Commitment to quality customer/client service and continuous improvement strategies.
• Experience or strong understanding of crisis support service provision in Australia.
• Ability to quickly learn call centre telephone systems and related technology.

Qualifications and Mandatory Requirements:

• A minimum qualification of Diploma level (or equivalent) in related field
• Working with Children check or equivalent

In return you will be rewarded with excellent benefits, including generous salary packaging and regular supervision.
Applications will close when a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

The Salvation Army is a child safe organisation that is committed to ensuring the wellbeing of children and young people, and protecting them from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all other roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.