Why the role matters

St Kilda Crisis Centre offers a twenty-four hour, state-wide crisis response to people at risk of and experiencing primary homelessness. Assistance may include financial assistance for emergency housing, food vouchers, material aid, information, advocacy, and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health.

About the role

We are seeking a values-driven and proactive Team Leader - AfterHours Intake for the St Kilda Crisis Centre. Reporting to the Program Manager, this is a permanent, full-time position based in St Kilda, VIC.

Salary and conditions are in accordance with the SCHADS (Social and Community Services) Award Level 6.

You will successfully:

• To lead an effective and high functioning team of intake staff to deliver client-centred services for clients who are homeless or at risk of homelessness.
• To support, supervise and oversee staff in high volume, dynamic afterhours service.
• Understand and monitor risk to clients, staff and TSA in service delivery, provide responses to incidents (including activation of our emergency management plan) to safely manage incidents in accordance with TSA processes.
• To ensure service delivery targets and organisational standards are achieved and funding body requirements are met.
• The Team Leader will ensure service delivery and operational management is aligned with national and state strategic plans, and the National Homelessness Stream Model of Care

You will have:

• Tertiary qualification in social work, welfare, community development or related field (minimum Diploma) OR demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development
• Relevant experience in a social service environment, with a focus on homelessness
• Relevant experience in supervising staff
• Extensive experience in client assessment including appropriate information, tools and techniques to gather and analyse information
• Relevant experience in using appropriate risk models to assess levels of risk, harm and well-being, including immediate risk
• Experience working effectively with people who exhibit multiple/complex service needs and/or are chronically disadvantaged
• Experience engaging and communicating with multiple service providers as appropriate to ensure totality of client needs are met
• Ability to oversee service primarily afterhours (up to 10:30pm) and work within a high volume intake and assessment environment.
• Relevant experience with client data and reporting systems, people management systems and Microsoft suite
• A national police record check is required
• A current and valid Working with Children's Check

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme 
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution 

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.  We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.