• Exciting position with a respected and established Not for Profit
• Work to empower Queensland residential renters
• Fixed term contract to December 2025 with the possibility of extension
• Generous salary sacrificing options

The Organisation

Tenants Queensland is a specialist state-wide community legal service and provides free tenancy law advisory services for residential tenants. TQ was established in 1986 and seeks to represent the interests of all Queenslanders who rent their home including those living in marginal tenures such as caravan parks and rooming accommodation.

We pride ourselves in providing specialist advisory services to renters, advocating on behalf of them, and securing improvements to Queensland’s residential tenancy laws.

The Role

We are looking for two qualified Financial Counsellors, one full time and one part-time position (3 days per week) in Cairns (part-time only), Brisbane, Logan, Sunshine Coast orRockhampton TQ office. With at least three to five years’ experience in delivering financial counselling services. The Financial Counsellors will have a strong commitment to social justice, to extend our range of tenant advisory services for Queensland residential renters.

You will financially empower renters by providing tailored and specialist financial counselling services to residential renters experiencing or at risk of financial hardship and you will integrate the services with TQ’s tenant advisory and legal work.

Key Accountabilities

• Develop a referral, intake and assessment process based on the needs of Queensland renters and current tenancy advisory processes 
• Deliver services to mitigate the risks of economic and financial hardships and tenancy failures 
• Tailor services to individuals’ needs and capabilities, considering the best use of resources. 
• Use a range of communication mediums to deliver services (e.g. telephone, face to face meetings, information technology) 
• Undertake financial assessments of clients to understand their financial needs and goals, their strengths and financial challenges. 
• Empower clients to self-advocate with relevant creditors and services such as utility providers, to mitigate the risks of economic and tenancy failure. 
• Advocate on behalf of prioritised clients 
• Identify, develop and deliver community education needs and resources to support the financial well-being of Queensland renters. 
• Identify key and recurring issues for renters to inform educative and law reform responses
• Build the capacity of other workers supporting clients managing challenging financial situations

About you

• Highly developed financial counselling skills
• High level of interpersonal skills, including the ability to negotiate and advocate on behalf of clients and communicate with a range of stakeholders from diverse backgrounds.
• High level of verbal and written communication skills 
• Computer literacy
• Ability to work with people from different cultural and socio-economic backgrounds
• Ability to work independently and as a member of a team

Essential

• You must hold, or be eligible to hold, an associate or accredited membership of the Financial Counsellors Association of Queensland. 
• A minimum of 3 years’ experience in delivering financial counselling services

Renumeration and Benefits

In addition to having a meaningful and rewarding career, you will receive an attractive renumeration package plus superannuation. Generous leave entitlements with additional paid leave over Christmas and New Year, and attractive salary sacrificing options.

Applications

Submit your CV and a written statement addressing the core capabilities and essential requirements set out in the Position Description.

Please limit your statement to no more than two typed pages.

If you would like further information, please feel welcome to contact Julie Bartlett on (07) 3708 4811 or email: [email protected], using the subject line: Financial Counsellors x2 - Multiple Locations enquiry via EthicalJobs.

Tenants Queensland is an equal opportunity employer.

A position description is attached.