• Brisbane CBD close to Central Station
• Significant training and mentoring 
• Generous salary sacrificing packaging available

Are you a great communicator, tenacious advocate, and a problem solver with a focus on social justice? Read on…

ABOUT US

Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.

We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.

TQ manages the Qld Statewide Tenant Advice and Referral Service (QSTARS) program – www.qstars.org.au and that’s where you come in.

THE OPPORTUNITY

We have a part- / full-time (4 or 5 days) role in our Brisbane office.

The TQ QSTARS Expert Support Worker plays a critical role in the delivery of expert, accurate and consistent tenancy advice and casework services to residential renters.

You will be a part of the Brisbane North regional team, based in Spring Hill to support the delivery of quality, accurate and consistent advisory services to Eligible persons throughout the region by assisting QSTARS workers and delivering casework services. The position will assist the Regional Services Coordinator to ensure compliance with TQ’s risk management processes.

You will also be empowering and supporting tenants and residents by providing advice regarding tenancy law related issues by appropriately working on client referrals from the QSTARS Hub contact centre to the QSTARS regional office and at times from other community service providers.

ABOUT YOU

With a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.

You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level qualification (or equivalent) in a relevant field, such as social work or human services and previous experience working in the Social Welfare or other community related sector would be highly regarded.

You will be a team player, you’ll have highly developed verbal and written communication skills and bring a can-do attitude. You’ll have the ability to work in a high functioning environment to successfully achieve program outcomes and outputs. 

APPLICATIONS

If this sounds like you, you can download a copy of the Position Description here.

Wage rates here

Please click "Apply Now" and submit your CV and a covering letter that addresses the Core Capabilities in the Position Description.

Applications will be processed on receipt.

For an informal discussion please feel free to contact Service Delivery Manager, Tetiana Tatarynova (07) 3832 9447 or email [email protected] using the subject line: QSTARS Expert Support Worker enquiry via EthicalJobs.

TQ is an equal opportunity employer.

A position description is attached.