• Client Contracts Officer – South.
• Full Time Permanent Position.
• Based in Unanderra.
• Serve as the central point of contact for Ageing clients transitioning into Residential Aged Care.
• Provide exceptional support as a key member of the Client Administration Team within Finance Shared Services.
• Build strong relationships with clients, offering guidance and support on financial decisions.
• Hourly rate of $33.88 plus Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay

About the Role:

The Client Contract Officer is part of Finance Shared Service ‘s Client Administration Team and provides a central point of contact for our Ageing clients as they move into Residential Aged Care. 

As an integral member of the Client Administration team, you’ll focus on issuing residency agreements and discussing all financial/contractual matters with the clients and their representatives.

You will be a much - valued member of a supportive, fun and social team and we do offer a hybrid working model following your probation period - Lets talk!

Key Responsibilities and accountabilities:

• Contribute towards the efficiency and effectiveness of the Client Administration Team, client facing activity of the Finance Directorate specifically in regards to Residential Aged Care Homes.
• Discussion of financial arrangements and issue of Residency Agreements to all incoming Residential Aged Care clients.
• Set up client’s initial financial billing arrangements.
• Execution of Residency Agreements and other prudential obligations.
• Liaise with staff at the Aged Care Homes on all incoming admissions and transfers.
• Respond by phone and correspondence to client enquiries.
• Follow up on return of signed agreements, interim billing arrangements & payment plans, means assessments and related matters.

About You:

• Administrative, contractual and/or financial experience in the health or aged care industry.
• Excellent written and oral communication skills.
• Effective customer service skills, particularly if in the aged care industry.
• High level of attention to detail and orientation towards quality in written documentation and records keeping.
• Demonstrated ability to forge relationships and navigate a complex organisation & industry.

Even Better:

• Experience in a similar role.

How to apply: 

Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. 

Position Description - Client Contracts Officer

For all enquiries, please contact Dina Oraha via email [email protected] using the subject line: Client Contracts Officer - Unanderra enquiry via EthicalJobs.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people. We also celebrate the diversity of ability, age, ethnicity, faith, sexual orientation, intersex variation, or gender identity and always welcome everyone exactly as they are.

We value diversity and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander. Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.