• Full time permanent role - Hybrid model - North Parramatta as a base - Free parking on site.

Are you a detail-oriented, customer-focused professional looking for a role where you can make a real difference in people’s lives? Join Uniting as our Rent Review and Income Management Officer – Housing, where you’ll support our mission of providing safe, affordable housing by ensuring accurate rent reviews, income management, and exceptional customer service.

About the role

In this vital position, you will play a key role in ensuring that Uniting’s residents are supported through the rent review process, working with them to maintain tenancy stability. You will monitor rental income, manage arrears, and contribute to ongoing process improvements, helping to deliver the highest standards of service to our residents and stakeholders.

Your day-to-day responsibilities will include:

• Conducting the rent review process for all Housing residents, ensuring compliance with tenancy laws and Uniting policies.
• Providing administrative support to the team, including maintaining accurate records and managing customer enquiries.
• Monitoring rental income and arrears through debtor reporting, and working with residents to build an understanding of timely rent payments.
• Identifying and implementing improvements to internal processes, focusing on efficiency, customer service, and the use of the tenancy management database.
• Supporting the Administration Coordinator with general tasks, including meeting coordination and correspondence.
• Participating in service planning and policy development to enhance our proactive approaches to income management and tenancy support.

What you'll bring:

• Relevant qualifications in administration, community services, business administration, or a related field, coupled with a minimum of 2 years' experience.
• Excellent financial management skills, particularly around rent calculation, data management, and arrears monitoring.
• Knowledge of NSW and ACT residential tenancy laws, and the ability to manage matters at the Tribunal.
• Strong organisational skills, with the ability to manage multiple projects and deadlines effectively.
• Exceptional customer service skills, with a proven ability to build rapport with residents and stakeholders.
• Proficiency in Microsoft Office and Customer Relationship Management (CRM) systems.

Desirable experience

• Previous experience in rent review and income management.
• A sound understanding of financial and customer management systems.

Position Description - Rent Review and Income Management Officer

If you're passionate about financial management, tenancy support, and providing excellent customer service, we would love to hear from you!

How to apply

Click "Apply Now". Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

Join Uniting and play a vital role in supporting our residents on their housing journey.

Why work with Uniting?

At Uniting, we are driven by a deep commitment to providing quality services that meet the needs of our community. We believe in challenging the status quo, embracing change, and working together to make a positive impact. By joining our team, you’ll be part of an organisation that truly cares for its residents and staff, while being empowered to contribute innovative ideas to improve our services.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.