• Permanent, Full-Time | Sydney or Mid North Coast NSW Preferred – Lets discuss!
• MS Teams 1st round interviews anticipated to be held from w/c 6th & 13th January 2025

Do you excel at connecting with diverse audiences, delivering impactful presentations, and finding innovative solutions to complex challenges? Uniting is looking for a Village Services Specialist to lead the evolution of our Village Services, driving improvements and delivering exceptional customer experiences.

This newly created position focuses on developing and rolling out Uniting’s Village Services offering across Independent and Retirement Living villages in NSW and ACT. You'll champion innovation, operational excellence, and customer-centric solutions while playing a key role in supporting our Growth and Operations Support team.

As Village Services Specialist, you will present and connect with stakeholders at all levels, ensuring alignment and buy-in for key initiatives. You'll develop, implement, and improve the Village Services offering, driving consistency and quality across all regions. Supporting operational teams, you’ll mentor Village Services Coordinators, resolve challenges, and assist with recruitment and operations.

Collaborating with sales and operations, you will identify opportunities to boost service adoption and refine strategies. Your role will include leveraging your advanced Excel skills to create financial and operational reports, tracking performance, and supporting decision-making.

about you

To succeed, you’ll bring a Diploma or bachelor’s degree in business, Aged Care, Healthcare, or a related field, alongside 5+ years of relevant experience.

Your communication and presentation skills will foster collaboration and trust, and your critical thinking and organisational abilities will keep customers at the centre.

Experience in managing projects and delivering results in complex matrix organisations will be key, as will your passion for data-driven insights using advanced Excel and other relevant tools

A current Australian Driver’s Licence and ability to travel across NSW and ACT are required.

Even better:

Experience with Village Services, home and community care sales, designing operating models in regulated industries, drafting policies, or working in customer-facing roles.

Join a purpose-driven organisation where innovation, inclusion, and community impact are at the heart of everything we do. With hybrid work arrangements and opportunities for growth, we’ll empower you to achieve your best while making a meaningful difference.

Ready to Excel? Apply now to lead the transformation of retirement living with Uniting.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below 

 PD Village Service Specialist

For all questions, please don't hesitate to contact Louise Massie via email at [email protected] using the subject line: Village Services Specialist - Sydney / Mid North Coast NSW enquiry via EthicalJobs.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: 

Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
 
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
 
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
 
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 
 
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks