• Position: Permanent Full Time
• Location: Preston
• Salary: $60,000 to $70,000 plus super

The Organisation

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

The Application Support Officer is responsible for managing all support requests that come through to the Applications Team. You will be responsible for answering any level 1 and 2 support requests and escalating where appropriate. Knowledge sharing with the business through support, training materials, training sessions. 

About You

•  Demonstrated commitment and understanding for the values that underpin VACCA’ vision and purpose.
• Good basic understanding of Microsoft 365 applications (Including Teams, Document Management, SharePoint Functionality and Administration)
• High level of written and verbal communication.
• Ability and willingness to adapt and learn new applications as required.
• Ability to work autonomously or as part of a team. - Attention to detail. - Excellent time management skills and commitment to high quality customer service
• Requirements: Current COVID-19 vaccination (including booster dose, as applicable), a Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence.

What we can offer you

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities 
• Attractive salary packaging to increase your take-home pay
• 17.5%  loading on annual leave
• Access to agency vehicles for all work-related travel 
• Access to Employee support and wellbeing programs 
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program 

 We strongly encourage Aboriginal and Torres Strait Islanders people to apply.

Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

A position description is attached.

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy