• Indigenous & Multicultural Services (Community Services & Development)
  
• Full time
  
• $78,000 – $88,000 per year

The role of the Quality, Risk and Governance Officer is to provide support to the Quality, Risk, Compliance and Clinical Governance Team. This includes ensuring all records and systems are maintained in accordance with VACCHOs policies and supporting VACCHO to demonstrate compliance with accreditation standards (ISO9001:2015 and Rainbow Tick Accreditation). The role will also be an integral part of supporting VACCHO’s organisational culture of continual improvement by actively supporting tasks and actions attached to improvement of systems and processes.

This position will report directly to the Executive Manager, Quality, Risk, Compliance and Clinical Governance. This team sits within the Foundations and Innovations Unit, which provides organisation-wide business support services based on specialists’ knowledge and technology to serve internal and external customers and business partners. The Unit comprises staff focused on covering Finance, Operations / Administration, Quality, Risk & Compliance, Human Resources, Communications, ICT, Shared Business Services and Executive Support.

Benefits

• Working for Community in a culturally safe Aboriginal Community Controlled Organisation.
• Access to generous Not for Profit salary packaging entitlements and leave loading.
• Access to additional leave entitlements including cultural leave, purchased leave and bonus Christmas leave if employed at VACCHO into the following year.
• Organisational early finish Fridays and flexible working arrangements considered.
• Work in inner-city Collingwood with wellness spaces and end of trip facilities available.

Key responsibilities include:

• Auditing Support – Coordinate and support the audit process across VACCHO, with an intention to complete audit training and undertake internal audits.
• Accreditation Support - Support staff and units across VACCHO to ensure internal processes meet accreditation standards.
• Quality Management and administration of LOGIQC system - Undertake administration functions within the LOGIQC system to ensure proper quality management and processes in place and implemented effectively across the organisation.
• Risk and Compliance – support with organisational risk and compliance management, including assisting with the risk register, risk workshops and compliance registers.
• Reporting - Assist with the management of incident reporting and complaints handling, including OH&S incidents, risks and hazards.
• Document Control - Support the coordination of document control process through document auditing processes and helping to maintain correct documentation with the QMS registers by ensuring documents are tracked, and files with the correct delegation document manager and owner.
• Team Coordination – undertake various team support tasks including, managing invoicing processes, overseeing the Quality team inbox and calendar and supporting the Quality team to resolve queries and provide advice as needed.

Knowledge and Experience

• Experience in administration of a Quality Management system and supporting organisational governance.
• Sound understanding of the principles of quality management systems and a commitment to quality and continuous improvement
• Demonstrated capacity to manage sensitive information, maintain confidentiality and always remain impartial.
• Self-motivated and demonstrated ability to work independently with minimal supervision, and as an effective team member, promoting cooperation and commitment to achieve goals.
• A flexible approach, with strong organisational and planning skills, including the ability to effectively manage time and workload, prioritise tasks, and meet changing circumstances, competing demands, interruptions, and deadlines.
• Demonstrated proficiency and experience using Microsoft applications (e.g., Microsoft Word, Excel, Outlook, Project Management) combined with a high level of accuracy and attention to detail.

Desirable

• Aboriginal and/or Torres Strait Islander peoples are strongly encouraged to apply as your cultural and lived experiences are central to the work we do.
• Knowledge of quality standards ISO 9001:2015 Quality Management standards
• Experience in the implementation of a quality management system that supports the needs of the organisation and addresses external legislative and accreditation requirements.

Highly Regarded

• Demonstrated knowledge, understanding, and commitment to Aboriginal and/or Torres Strait Islander peoples, cultures, and health.
• Demonstrated understanding of the philosophy and practice of Aboriginal Community Control.
• Demonstrated ability to work with Aboriginal peoples, Communities, and organisations, in a culturally safe, and appropriate, manner.
• Demonstrated understanding of LGBTQIASB+ issues and experience with LGBTQIASB+ people via professional engagement, employment or lived experience.

Personal Attributes

• Excellent interpersonal skills and the ability to work with a wide range of people to develop and maintain effective working relationships at all levels.
• Demonstrated capacity to manage sensitive information, maintain confidentiality and always remain impartial.
• Personal alignment with VACCHO’s Values (see below)

Key selection criteria specific to the role

• Demonstrated knowledge and experience relevant to this role as described.

Get in touch

For more information regarding this role including requesting the full position description, please contact [email protected], using the subject line: Quality, Risk and Governance Officer enquiry via EthicalJobs.

Other employment related information

Employment is subject to satisfactory and ongoing police records check (international where relevant) and Working with Children Check.

About Us

We are a centre of expertise, policy advice, training, innovation and leadership in Aboriginal health and wellbeing.

Visit us here for more info: vaccho.org.au.

VACCHO is committed to welcoming and embracing the diversity of cultures,
identities, gender, sex, and sexually diverse identities and expressions, experiences, beliefs, and values of all people.

We believe in the right for all people to be treated with the respect and dignity at all times, and that all people who work for, govern or undertake work at or visit us should at all times feel safe and included.

About Salary Packaging

As a Public Benevolent Institute (PBI), we are able to offer generous tax concessions to our staff. For further information, please click here.

A position description is attached.