• INNOVATE: Establish an accredited General Practice.
• ENJOY: Competitive $, salary packaging, flexible work, no afterhours/weekends.
• THRIVE: With a collaborative team, tech-driven automation + perks.

How You Can Make an Impact:

For the experienced and future-thinking Practice Manager, this role is the perfect opportunity to take a step up in professional development and play an exciting and instrumental role in the startup, leadership, growth, and success of a General Practice, situated in Port Macquarie.

As the Practice Manager for Valiant Health, an emerging health services brand, initially you will work in partnership with a Senior GP, and in consultation with a team of business specialists, to establish a practice focused on community wellbeing, patient-centred care, and future accreditation. Post-launch, you will transition to manager and leader of the day-to-day operations, to deliver quality General Practice services, whilst nurturing the ongoing development of a practice and team you can be proud of.

What’s On Offer:

Valiant Health is an emerging health services brand, with opportunity for growth across coastal NSW and beyond. Backed by NORTEC, a charity-based, for-purpose organisation, with a long-standing reputation for delivering positive and meaningful impact in the community. We care deeply about fostering a workplace culture of collaboration, respect, and engagement; providing our teams with a supportive environment. We champion integrity, leadership, accountability, service, and trust in all that we do, and this shines through in a cohesive, collaborative and innovative team.

With us, you can enjoy:

• An above award salary, and salary packaging benefits – claim up to $15,900 tax free, plus $2600 in entertainment per year.
• No weekend or night work, with flexible f/t work.
• Operational support from your own team of General Practice administrators, plus a back-of-house team specialising in strategic operations, marketing, IT, accounting, payroll, and human resources; enabling you to focus on what counts – doing what you do best.
• A welcoming and innovative environment, encouraging you to bring your own knowledge and experience to the team.
• Learning and development opportunities, with access to CPD courses, internal training, monthly team-based learning and activity sessions, First Nation cultural intelligence education, bi-annual organisation-wide ‘activation’ events, and career progression alongside organisational growth.
• An Employee Assistance Program, with access to specialist counselling, and digital tools for your health and wellbeing.
• A focus on continuous improvement in technology, utilising integrated and up-to-date practice systems, designed with easy use, efficiency, automation, and scaling in mind.

Your Key Responsibilities Will Include:

Practice Planning & Launch

• Advising on, and working collaboratively towards development of clinic policies, procedures, processes, and systems, in relation to practice needs, and in accordance with RACGP standards.
• Assisting with resource procurement, implementation, and management, in areas such as inventory, IT systems, and personnel.
• Engaging in stakeholder consultation, project meetings, and project communications.

Operations Management

• Overseeing and proactively maintaining all aspects of practice operations, including:
  • patient service standards, scheduling, and utilisation of services,
  • point of sale systems and processes,
  • balancing profitable workflows with high standards in quality and safety,
  • digital record keeping and compliant management of data,
  • inventory and resource allocation,
  • workforce coordination and personnel development,
  • equipment and inventory maintenance, and
  • application of quality improvement principles.
• Liaising with an internal team of specialists, who are there to assist in strategic operations, accounting and payroll, IT, marketing and communication, and people and capability.
• Monitoring, reporting, and managing performance in relation to practice needs, issues, and progress of clinic.

Leading Your Team

• Employing effective leadership methods to foster a workplace culture that embraces person-centred delivery of services, professionalism, ethical conduct, teamwork, inclusivity, team wellbeing and safe work practices.
• Setting service standards of excellence and leading your team in professional, ethical, and compliant communication with relevant stakeholders.
• Establishing and nurturing strong, positive relationships with practice personnel, broader organisational teams, health care professionals, and community stakeholders.

What You Will Need to Succeed:

• Demonstrated experience in Practice Management, with development of leadership capabilities, workforce planning, and fulfillment of clinic and business operational management duties.
• Confidence and proficiency in leading processes relating to front desk and patient management systems, HPOS services, PRODA, Medicare, mixed billing, online claiming, MBS.
• The knowledge necessary for significant contribution to the establishment and ongoing development of a compliant, person-centred, and profitable General Practice that seeks accreditation against RACGP standards.
• A tertiary qualification (Diploma level or above) in Practice Management, Medical Administration or similar in health, or business management is highly regarded.
• Technical literacy, with confidence in training and supporting your team in the efficient and effective operation of practice management software and systems.
• Confidence in managing, coordinating, leading and motivating teams, with a commitment to the ongoing development of healthy and engaging workplaces.
• An exceptional approach to customer service, with strong interpersonal, verbal, and written communication skills, and a commitment to professional, compliant, and ethical conduct.

How to Apply:

• We invite you to click on the 'Apply Now' button below, to complete an application.

• If the above position is not quite right for you, but working for Valiant Health is, we invite your expression of interest for future positions via Valiant Health (vph.org.au). Upcoming positions include casual and part-time medical administrative support staff.

• To request a Position Description, you are welcome to contact Keeta Johnston, NORTEC People & Capability, at [email protected], using the subject line: Practice Manager - General Practice Operations - Port Macquarie enquiry via EthicalJobs.
• Start dates are role dependent and commence from August onwards. Candidate selection will proceed as suitable applications are received and this may progress the recruitment and selection process prior to the close date. We therefore encourage you to submit your application as soon as possible.

Valiant Health is an Equal Opportunity Employer. Recognising and valuing diversity, we aim to create a workplace culture that is respectful, accessible, inclusive, and reflective of the vibrant community we are all a part of. First Nations people, those identifying as LGBTQIA+, people with diverse ability, culture and language are encouraged to apply.