• 0.6 FTE part-time ongoing role
• Flexible working arrangements, including hybrid work from home and office (2 days)
• Dynamic and friendly team
• Salary packaging available
• One-week ex-gratia leave a year and a RDO program

ABOUT THE VICTORIAN HEALTHCARE ASSOCIATION

The Victorian Healthcare Association (VHA) is the peak body supporting Victoria’s public health services to deliver high-quality care. Established in 1938, the VHA represents Victoria’s diverse public healthcare sector, including public hospitals, aged care and community health services. The VHA has over 115 member organisations, representing more than 95% of Victorian public healthcare services and a $22B industry in Victoria.

The VHA advocates on behalf of its members on sector-critical issues by engaging and influencing key decision-makers involved in policy development and system reform. The VHA regularly engages with Victorian Ministers, the Department of Health, the Department of Families, Fairness and Housing and other Victorian peak representative bodies on behalf of its members.

As well as providing sector-wide advocacy and representation activities, the VHA delivers value for its members by sharing policy and advocacy insights, curating system and sector-level intel and offering networking opportunities, informative events and tailored professional development activities.

Working at the VHA offers great benefits such as additional paid leave at Christmas and Melbourne Cup weekend, a RDO program, salary packaging and ongoing staff development and training.

ABOUT THE ROLE

We are seeking a Communications Support Officer to join our Communications and Engagement team. Reporting to the Manager – Communications and Engagement, this role will support VHA’s communications, engagement, and member services activities.

KEY RESPONSIBILITIES:

• Provide exceptional member support, acting as the first point of contact for queries and ensuring timely assistance.
• Coordinate member onboarding, renewals, and database management to maintain accurate records.
• Assist with event coordination, including registrations, logistics, and communication.
• Create and schedule social media updates, email campaigns, and website content as part of the broader communications strategy.
• Support internal and external events by handling administrative tasks and logistics.
• Collaborate on creative projects, including graphic design, internal communications, and reporting.
• Assist with the production of member newsletters and marketing materials.

ABOUT YOU

You are an organised and proactive professional with a passion for communication and engagement. Your skills in managing competing priorities, excellence in customer service and collaborating with teams will help ensure the VHA delivers high-quality outcomes for its members.

SELECTION CRITERIA

Essential:

• Relevant tertiary qualification (e.g. business administration, communications) or equivalent experience.
• Experience in customer service, events coordination, or member services.
• Proficiency in using tools such as Canva and Hootsuite, or similar.
• Administration experience with CRM and content management systems.
• Exceptional written and verbal communication skills.
• Strong organisational skills and the ability to multitask effectively.

Desirable:

• Experience in the not-for-profit or membership association sector.
• Knowledge of health sector trends or advocacy.

skills and attributes:

• Commitment to customer service and delivering quality outcomes.
• A collaborative approach, thriving in team environments.
• Ability to work independently, with initiative and accountability.
• Proficiency in using technology to maximise efficiencies.
• Commitment to diversity, inclusion, and respectful workplace practices.

A position description is attached.

For further information on the position contact Tanya Vieyra, Manager – Communications and Engagement via [email protected], using the subject line: Communications Support Officer enquiry via EthicalJobs.

VHA is committed to building a respectful and inclusive workplace, appointing the best person for the role and supporting diversity. You must be an Australian citizen or permanent resident with full work permissions in place in order to be considered for this role.