We are seeking a dynamic and dedicated Front of House Supervisor to oversee the seamless delivery of our functions and events. In this key role, you will collaborate closely with our events team to ensure outstanding customer service for visitors, clients, and stakeholders, while maintaining the highest operational standards.

This is an exciting opportunity for an experienced professional in venue, events, and hospitality management. You’ll play an essential role in fostering a welcoming and inclusive environment at Australia’s first purpose-built LGBTIQ+ community hub. Help us make this vibrant space accessible and inviting to all.  This role offers flexibility, allowing the successful applicant to choose between a full-time (5 days) or part-time (4 days) position per week. Please note that the hours will primarily be outside of standard business hours, including weekends and evenings, to align with our event schedule.  

If you have any questions about the role, please email [email protected], using the subject line: Front Of House Supervisor enquiry via EthicalJobs, for further information.

Essential Qualities Required

• Current Responsible Serving of Alcohol certificate.
• Demonstrated team management and leadership experience within a hospitality context.
• Proven experience in delivering events.
• Flexibility, strong communication skills and ability to work under pressure.
• Excellent organisation and time management skills.
• Demonstrated experience in effectively managing and resolving conflict.
• Strong interpersonal communication skills including tact, constructive feedback, discretion, and active listening.

Desirable Qualities

• Experience with Priava online bookings software (or similar).
• First Aid Certificate.
• Training in de-escalation techniques and Mental Health First Aid.
• Experience working with a volunteer team.
• Meaningful understanding of the LGBTIQ+ sector and current/contemporary issues faced by LGBTIQ+ communities.
• Current Victorian Drivers Licence.

A position description is attached.