Who we are:

Victims and Witnesses of Crime Court Support (VWCCS) is a registered not-for-profit charity with its head office in the Sydney CBD. We are a volunteer based organisation, with over 100 volunteers operating from 3 locations – Downing Centre in Sydney, Parramatta Justice Centre, and Newcastle Courts.

What we do

• Volunteers provide court support and assistance to victims and police witnesses involved in criminal hearings of the NSW Local, District, Supreme, Children’s and Coroners Courts as well as some matters under Commonwealth jurisdiction and the NSW Health Care Complaints Commission.
• The vision of VWCCS is to provide support to victims and witnesses of crime to help them feel safe and better prepared in an unfamiliar court environment.

The Context

VWCCS is now positioned to appoint a salaried part time General Manager to lead and manage the operation of the organisation, develop and implement a succession plan for senior and middle management volunteers and to assist the Board with fundraising and explore opportunities for future growth.

About the Role

• General Manager reports to the VWCCS Board.
• Job purpose: the overall management and development of VWCCS and promotion of quality service through the management and direction of the volunteer team.

General Manager Duties and Responsibilities

• Lead the ongoing development of a diverse, equitable and inclusive volunteer-based organisation through a participatory ethos and collaborative approaches that seek to value the contributions of all involved in the growth of VWCCS to meet its mission and vision.
• Establish a strong succession plan for the integration of future volunteers via the development and implementation of training and induction programs for new Court Support Officers, approximately every two years.
• Develop and implement quarterly training and development days for Volunteers.
• Production of an annual business plan, for approval of the Board, that matches revenues and expenditure to the strategic mission and goals of VWCCS Inc.
• Work with the VWCCS Board, VWCCS Operational Management group (OMG), HR Managers and Managers of VWCCS’ Court Support Officers to establish short-term objectives, long term goals and related plans and policies.
• Along with VWCCS’ volunteer Operational Management Group, manage the day-to-day operations of VWCCS as the delegated responsible Officer on behalf of the VWCCS’ Board.
• Provide advice to the Board on contracts, negotiations and arrangements with various funding bodies. Memoranda of Understanding with various agencies working with or alongside VWCCS.
• In conjunction with the Board ensure VWCCS Inc’s compliance with all applicable laws, rules, regulations and standards with clear understanding of VWCCS’ legal and financial risk.
• Work with communication experts on the Board of VWCCS to develop a strong marketing strategy to promote VWCCS; and build partnership with related organisations state and interstate.
• Chair monthly Operational Management Group Meetings
• Oversight and support all direct reports from:
  • HR Managers
  • Managers at Downing Centre, Newcastle, Parramatta and the Referral Manager
• Attend Volunteer meetings at each location on a regular basis.
• Relationship building through marketing of VWCCS to the philanthropic community.

Essential Skills and Abilities

• Proven success as a senior leader managing departmental, organisational operations.
• Extensive experience working with and managing volunteer-based organisations will be highly regarded
• Thorough understanding of management and financial / legal practices in all areas of business operations
• Excellent communication skills and ability to use various forms of communication media
• Excellent people management skills
• Ability to work under pressure to meet deadlines and objectives.

Remuneration

• This is a flexible part time role for equivalent of three days per week.
• An annual salary package will be offered to the successful applicant.

To submit your application please click 'Apply Now' by the closing date.