Client Service Officer at Waverley Social Enterprises

• Are you passionate about administration /client service, and have high attention to detail?
• Are you looking for a role where you can make a genuine difference in people’s lives?
• Do you enjoy helping others to succeed?
• Are you looking to join an organisation and do work with real purpose, values and a commitment to drive positive social impact?

If you’re feeling lethargy of the for-profit corporate sales world, your values are aligned to Waverley, and answered yes to all 4 questions please read on (hint: following How to Apply is key)

Here’s what’s in it for you:

• Be supported by encouraging team building, a sense of community, underpinned by recognition and inclusivity of individuals.
• Competitive Base salary, plus salary packaging as an optional benefit, up to $15,900 per FTB calendar year.
• Detailed onboarding and training to set you up for success.
• Support a product/service that changes people’s lives.
• Support from Executives and Managers to step away from your desk to volunteer with our amazing, supported employees.
• Famous Friday fun afternoon dance send offs for our supported employees.
• A company that has an amazing culture and is working towards incredible staff benefits.
• Have your feedback and ideas heard and valued.
• Delicious, discounted lunches from our Notting Hill canteen.
• Free onsite parking.

Here’s what’s required:

Administration

• Updating the sales pipeline and sales quote to order process in BC
• Making samples of work for clients and confirming orders with clients.
• Working with clients to ensure the timely delivery of stock/products.
• Ability to identify and implement continuous improvement initiatives.
• Assisting the Client Relationship Managers with client communication and requirements.
• Doing the transaction work when required

Relationships:

• Work closely with our Finance, Warehouse, Materials and Production teams.
• Take direction from Client Service Manager, Client Relationship Managers, Head of Sales and Chief Commercial Officer to undertake work as required.

Business Acumen:

• Exceptional communication skills, both written and verbal.
• Ability to work in a fast-paced team environment, as well as work independently.
• Confident in having challenging conversations with clients over the phone and in person.

IT:

• Excellence with CRM tools and Microsoft Office Suite tools (particularly excel and word).

To be successful in this role we are looking for:

• Experience with working in manufacturing/production/catering/ assembly and/or with a not-for-profit/ social enterprise (preferred, not essential).
• Patience and empathy with a genuine connection to social enterprise.
• Drive to be the best version of yourself and willingness to learn.
• An open mind, positive attitude and a self-driven outlook with motivation to develop within the role.
• The right cultural fit our team and organisation.
• A point of difference that sets you apart from others in your success in Sales and Customer Relationships.

If you meet some, but not all, of the above please still apply. Enthusiasm, a growth mindset, and an infectious attitude will go a long way to your success in this role.

About Us:

Waverley Social Enterprises is embarking on an exciting transformation driven by the vision to offer our unique environment to more people living with disabilities, and to be a recognised leader in the disability supported employment services sector.

We are a NDIS Provider that currently supports over 330 people living with disabilities across our 2 sites, Notting Hill, and Hallam. With businesses across Catering, Packaging, Assembly, On Site Labour, and Grounds Maintenance, we have been facilitating genuine inclusion and creating positive social impact for nearly 40 years, and a large & devoted client base who share our vision and purpose.

We strive to provide innovative and meaningful employment for people living with a disability in a supported work environment, underpinned by offering significant positive social impact and outcomes from the employment and training our employees are provided.

next steps

Please click Apply Now to submit your application.

If you have any queries about the role, reach out to Lenny Starke, Client Services Manager, [email protected], using the subject line: Client Service Officer enquiry via EthicalJobs, for additional information.