About this Position

In line with the Wayside mission and values. The Care Coordinator is responsible for proactively supporting and empowering visitors to identify and work towards achieving their personal goals. Your role will not be easy; however, this is a fulfilling, rewarding opportunity to play a key role in supporting and nurturing members of Wayside’s community.

You will have a deep understanding of the needs of individuals experiencing homelessness, particularly in relation to mental health and alcohol and other drug (AOD) issues. Experience in case management, incident reporting, and conflict resolution is highly desirable. Above all, you are passionate about enhancing outcomes through compassionate care, effective communication, and a commitment to excellence in case management. You will thrive in a supportive and inclusive team environment, working from our Kings Cross office from 8.30am to 4.30pm.

Key Responsibilities

• Build rapport with visitors and identify presenting needs
• Conduct initial assessments, identify goals with regard for visitor strengths, and develop plans to improve visitor wellbeing
• Regularly review care plans to assess progress and additional needs
• Assist visitors to make informed decisions by providing options and reasonable advice with consideration of the presenting circumstances of the visitor
• Coordinate care for visitors which may include liaising with multiple social, health, housing, financial and legal services, making appropriate referrals and advocating for optimal outcomes
• Promote independence, self-determination and self-worth in visitors through one-to-one and community engagement
• Collaborate and work effectively with other programs within Wayside for the advancement of visitor care objectives
• Participate in case planning and case review meetings
• Participate in interagency meetings when required and ensure Wayside offers a consistent and professional presence. Explore opportunities to expand relationships and collaborative work with local service providers
• Develop content and facilitate therapeutic groups when appropriate
• Operate with regard to trauma informed principles
• Operate within a harm minimisation framework when working with visitors engaged in high-risk behaviours
• Record accurate and timely data and information and effectively use available systems
• Develop and maintain detailed visitor files including needs assessments, care plans, brokerage and case notes
• Ensure all reports and administrative tasks are completed to a professional standard

About you

• Undergraduate qualifications in Social Work/other relevant disciplines or substantial experience working in Community Services
• Experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Juvenile Justice, CALD, trauma, homelessness, mental health, alcohol and other drugs)
• High level interpersonal communication and problem solving skills
• Ability to work as part of a team with a commitment to sharing knowledge and expertise and supporting Wayside culture
• Interest in working in a not-for-profit and alignment to Wayside’s mission and values

About Wayside Chapel

Since 1964, Wayside Chapel (Wayside) in Kings Cross has been a source of unconditional love, care, and support for those in need. Operating under the Love Over Hate banner, our programs and services aim to provide essential health, welfare, social, and recreational support to the most marginalised members of our community. Every year, thousands of individuals seek assistance at our Kings Cross and Bondi centres to access these vital services. Our mission is to foster an inclusive community, eliminating the divide between 'us and them,' and offering a safe haven for people from all walks of life.

What’s in it for you?

• Five week’s Annual Leave
• 3 additional days of Flex Leave
• 17.5% annual leave loading
• $15,900 of your annual salary tax free through generous NFP salary packaging
• Paid Cultural and Ceremonial Leave
• Comprehensive Employee Assistance Program access
• Access to external clinical supervision

To apply, please follow the link. Include your CV and a cover letter detailing your motivations and relevant experience. For any questions, please reach out to [email protected] using the subject line: Care Coordinator enquiry via EthicalJobs.

An offer will be subject to a police clearance and Working with Children check clearance.