About Wayside Chapel

Wayside Chapel has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.

Find out more about us and what we do by visiting our website: www.waysidechapel.org.au. 

About this Position

Wayside Chapel are looking for a casual Retail Assistant to join our Op Shops located in Potts Point and Bondi. These are some of Sydney’s most popular second-hand clothes destinations, with a curated range of eclectic, fashion leading, quality bargains. The Op Shops are an integral part of the Wayside organisation. You will work alongside Wayside volunteers and a diverse, supportive team.

Key Responsibilities

Store / Commercial Operation

• Maintain store operation and maintenance, including daily reconciliation and cash handling.
• Donation sorting including stock selection, inventory, destination and pricing
• Demonstrate excellence in customer service
• Assist with inventory turnover, quality control and visual merchandising
• Assist with administration duties including customer emails and queries and phone calls
• Assist with social media content
• Assist with e-commerce operations and stock management
• Work closely with Op Shop supervisor to achieve daily and weekly commercial objectives.
• Provide reflective reporting on daily sales and reconciliation to supervisor
• Mentoring and overseeing volunteers, occasionally with minimal supervision.

About you

You are an adaptable and innovative team member, with excellent communication and customer service skills. As one of our Retail Assistants you will bring to Wayside Op Shops an interest in fashion and have a great eye for detail. If you are looking for on-going shift work in a supportive and diverse retail environment, then we want to hear from you!

You will have:

• A knowledge of working in a customer facing environment, such as retail or hospitality
• Understanding of store operations and maintenance, including daily reconciliation and cash handling
• Assist with inventory turnover, quality control and visual merchandising
• Experience undertaking administrative duties including customer emails and queries and phone calls
• Working knowledge of MS Office Products especially Outlook, Word, and Excel
• Strong communication skills
• Ability to build rapport with diverse types of people, and be openly non-judgmental, considerate, respectful, and kind.
• Availability to work at least 22.5 hours per week, across all hours our shops are open, including weekends.
• A true passion for fashion!

Ideally you will also have:

• Experience in a retail or customer-facing business
• Knowledge of the secondhand retail market
• Working knowledge of social media and content creation
• The ability to use a variety of apps, programs and e-commerce sites such as Shopify.

If this sounds like the role for you, apply today! We would love to hear from you!

To apply, please follow the link. Include your CV and a covering letter detailing your motivations, availability as this is a casual role and relevant experience. For more information, please reach out to [email protected] using the subject line: Op Shop Retail Assistant enquiry via EthicalJobs.

The successful applicant will require two COVID-19 vaccinations and a booster. An offer will be subject to a police clearance.