The Shift Supervisor supports the operation of the Kings Cross Community Services Centre. The role is responsible for assisting the Community Services Manager to create a safe and welcoming community environment focused on visitor care and social inclusion. It provides supervision and support for frontline staff and is responsible for effective implementation of procedures and practices to ensure high levels of service and positive workplace culture aligned with Wayside’s mission and values.

• Please note the working hours for this role are 1.30PM to 9.30PM, Monday to Friday.

KEY RESPONSIBILITIES

• Support the Community Services Manager in overseeing community services operations and resources to meet the needs of visitors.
• Identify opportunities for service enhancement and provide feedback on service operations to Community Services Manager
• Facilitate collaborations with internal and external stakeholders that support social inclusion, community connection and visitor care.
• Collate information, statistics and provide input on service performance to Community Services Manager.
• Roster permanent and casual staff across day and night opening hours as required by Community Services Manager.
• Support volunteers across Community services including conducting volunteer inductions, communicating with volunteers throughout their shift and providing direction in the performance of tasks.
• Support Community Services Manager to develop and implement strategies for culture, succession planning, and employee engagement that align with organisational goals.
• Create and maintain a positive workplace culture by promoting Wayside values, ensuring the safety and psychological well-being of staff, volunteers, and visitors.
• Foster a strong risk-aware culture that promotes timely responses to risks.

CORE COMPETENCIES

• Tertiary qualifications in a Community Services discipline and/or relevant training and experience.
• Extensive experience working with at-risk populations and understanding of related issues, both practical and systematic (including but not limited to Aboriginal and Torres Strait Islander, CALD, trauma, homelessness, AOD, mental health).
• High level interpersonal communication and problem-solving skills and the ability to resolve conflict within team and between visitors.
• Ability to effectively communicate and collaborate with government and other service providers for the benefit of visitors’ health and wellbeing.

ABOUT WAYSIDE

Wayside has provided unconditional love, care and support to the most marginalised people on and around the streets of Sydney since 1964. Our mission is to create a community with no ‘us and them’, and address underlying issues of inequality, wellbeing, and loneliness. From our centres in Kings Cross and Bondi and through outreach teams, we offer a range of support services that place dignity, respect, and love at the heart of what we do.

WHAT WE OFFER

• Five week’s Annual Leave + 17.5% Annual Leave Loading
• 3 additional days of Flex Leave
• $15,900 of your annual salary tax free through generous NFP salary packaging
• Access to external clinical supervision
• Paid Parental Leave – 10 weeks
• Paid Cultural and Ceremonial Leave
• Employee Assistance Program – Free, confidential counselling service

If you're looking for a role where you can make an immediate and visible difference every day, we want to hear from you. This is your chance to be part of a team that directly impacts the lives of those in need.

To apply, submit your resume and a brief cover letter outlining your relevant experience and why you're passionate about this opportunity. Join us at Wayside Chapel and help us create a more inclusive, supportive community for all.

For more information, please reach out to Blayze Thomas – Talent Acquisition [email protected] using the subject line: Shift Supervisor enquiry via EthicalJobs.

Wayside is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check.