Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

The Executive Manager, Practice Excellence, Domestic and Family Violence will be responsible for specific projects and quality improvement activities to support accreditation, requirements of contractual service agreements and our service expansion initiatives.

KEY RESPONSIBILITIES

Professional Practice:

• Provide authoritative best practice advice and guidance to staff, based on evidence and, where applicable, professional standards
• Provide complex client case/conditions consultations and support
• Facilitate Complex Case Panel sessions, professional supervision and training
• Ensure the Quality Framework, Practice Manual, systems and processes within Safe Steps are up to date and fit for purpose
• Monitor SLA’s, KPI’s and other metrics as a way of measuring service quality
• Support the development of evidence-based models/programs/research for new/modified services
• Participate in accreditation readiness activities

Quality and Service Improvement:

• Ensure that Quality and Practice Frameworks reflect best practice and are fit for purpose across Safe Steps
• Drive a culture of continuous quality improvement and lead activities to improve service quality and client experience

Supervision, Training and Professional Development:

• Develop, enable and facilitate a professional supervision model across Safe Steps
• Drive service-related training and professional development
• Support student internships and placements

Other:

• Perform other duties consistent with the position where required and/or requested by management from time to time, especially specific projects aligned to SLA’s, research, grant funding and/or changes in legislation/regulation.
• Implement strategies to ensure a welcoming and safe environment for all clients and staff, including those from the LGBTIQ+ community, CALD, Aboriginal and Torres Strait Islander and people with disabilities.
• Engage in continuous quality improvement (CQI) to enhance service delivery and governance, ensuring inclusivity and equity.
• Collaborate with services to provide comprehensive support for the LGBTIQ+, CALD, Aboriginal and Torres Strait Islander and Disabilities Communities. Complete mandatory and other training as required.
• Complete mandatory and other training as required.
• Adhere to all organisational policies and procedures, including all workplace health and safety measures.

KEY SELECTION CRITERIA

Essential:

1. Degree in Psychology, Social Work, or other relevant qualification or equivalent experience
2. Knowledge of and experience in a service delivery environment for family violence issues, crisis interventions, mental health, relationship, and child abuse
3. Expertise in developing policies, programs, training to support staff deliver high-quality service, and maintaining framework documents.
4. Extensive practice supervision experience, both individual and group
5. Demonstrated experience in leading people to outcomes and driving a positive culture
6. Demonstrated project and program management experience
7. Demonstrated ability to monitor quality indicators and adjust practice in response
8. Willingness to commit to the living expression of Safe Steps values; Integrity, Diversity and Empowerment
9. Experience in promoting diversity, inclusion, and equity within an organisation.
10. Understanding of the unique challenges faced by priority groups including the LGBTIQ+ community and strategies to address them.
11. A current Victorian Drivers Licence
12. A current Working with Children Check or willingness to acquire one.
13. Willingness to undergo a National Police Check​​​​​

IMPORTANT INFORMATION

• While Safe Steps reserve the right to exercise an Equal Opportunity Exemption in certain circumstances (H135/2022), Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.
• This position is designated under the Multiagency Risk Assessment and Management framework (MARAM) Identification (Tier 3 &4) level which requires mandated MARAM Family Violence Screening & Identification training and VACCA MARAM Identification responsibilities.
• Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences. While we reserve the right to exercise Equal Opportunity Exemptions in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.
• Safe Steps is a child safe organisation and is committed to ensuring the safety and wellbeing of all children, at all times. All Safe Steps services, programs and practices are in compliance with Victoria’s Child Safe Standards.
• Safe Steps recognises that risk management, and the sound and effective implementation of a risk management strategy with associated tools and plans, is a key process in a best practice framework at all levels of the organisation. We are committed to the implementation and maintenance of a formal risk management system in order to provide a sound quality and governance framework that aligns with the Australian Standard for Risk Management (AS/NZS ISO 31000:2018) and ensures there are linkages between risk management and decision making, there is clearly articulated accountability, and there is mandate and commitment from all key staff in the organisation.
• Safe Steps is committed to the principles of continuous quality improvement (CQI) in all aspects of its operations, service delivery and governance. We place the highest priority on the safety and wellbeing of those we support and provide services to.
• All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.
• Where background checks are not to the satisfaction of Safe Steps in its absolute discretion, the offer of employment may be retracted or terminated.
• If you are offered employment with Safe Steps, you will be required to disclose full details of any pre-existing injuries or illness that may be affected by the work and/or undergo a health assessment. The disclosure/health assessment is conducted to ensure you have the health and mental capacity to meet the requirements of the position and to identify any adjustments that may need to be made in the workplace. Non-disclosure of a pre-existing injury or illness which might be affected by the nature of the proposed employment, could result in that injury or illness being ineligible for future compensation claims.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.