We are looking for an Intake Officer.

Welfare Rights Centre provides free legal information, advice, and representation to help vulnerable people in NSW navigate the complexities of the social security system. We collaborate closely with Economic Justice Australia, our peak organisation, to advocate for a robust social security system as the foundation for a fair, just, and inclusive society. Our work is crucial because it involves facilitating access to social security entitlements and challenging unfair debts, ultimately alleviating financial hardship and preventing disadvantage.

This role of Intake Officer is to facilitate the intake and assessment of new and existing clients who contact the Welfare Rights Centre via phone, email or in person. This position ensures that all individuals seeking assistance are informed about our services and receive appropriate support in accessing our services or obtaining relevant information and referrals. The Intake Officer will collaborate with other staff members in recruiting, training and supporting volunteers involved in intake and administrative tasks. The role monitors data entry in the Centre’s client management database, and maintains casework management systems.

We’re looking for someone who has at least 6 months’ experience volunteering or working in a community legal centre or who has previously worked with people who live with social and economic disadvantage.

The Welfare Rights Centre is well known for its supportive work culture, its strong advocacy for the rights of socially and economically disadvantaged people and its commitment to social justice. This represents an exciting opportunity to join a vibrant and collegiate workplace.

We strongly encourage individuals from diverse backgrounds and experiences to apply. We believe in fostering an inclusive workplace that values different perspectives and contributions.

We also offer:

• Additional 1% employer paid superannuation
• Generous leave provisions including extra paid leave over Christmas and Easter
• Ongoing training and development
• Family friendly and flexible work conditions
• Employee Assistance Program for confidential well-being support

For questions about the role or to find out more please contact the Principal Solicitor, Natalie Ross, on (02) 9211 5389.

A position description is attached.