• Full-time opportunity based in our Campbelltown, NSW or Upper Mount Gravatt, QLD
• Equal opportunity employer that offers generous salary packaging and opportunities
• $41.52 - $44.68 (SCHADS 4B) + Salary Packaging up to $15,899 + 17.5% Leave loading + Super

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About this Program

Carer Gateway was first introduced in 2015 as a website and phone line to help carers find and access support to help them in their caring role. With the Australian Government's commitment to continue improving carer services, an extensive four-year consultation process with carers and the sector was undertaken.

This process found that the best way to support carers is to help them early in their caring role. Through a range of tailored supports and services, carers can be supported to manage their daily challenges, reduce stress, plan for the future and ultimately improve their wellbeing.This resulted in an updated Carer Gateway service model, which is what it is today. The full Carer Gateway service was introduced in a two-phased approach from July 2019.

About the opportunity

The Carer Gateway Brokered Service Engagement Officer role ensures supply of services is adequate to meet the demand created by carers accessing the Carer Gateway. This position is responsible for generating leads which convert to registered providers in alignment with the identified needs of unpaid carers looking to access brokered services funded through the Carer Gateway Service.

Working alongside the Carer Gateway Service Provider Registration Officer, the Brokered Service Engagement Officer is also responsible for maintaining existing relationships with the Wellways Carer Gateway community of registered providers through the delivery of forums, workshops, and by providing key operational updates across a variety of mediums to ensure high quality brokered services are accessible to Carers which aligns to relevant Wellways values and policies, and complies with the Carer Support Framework, and state and federal legislation.

You will also need:

• Diploma level qualification in community services, mental health, disability, allied health and/or relevant experience equivalent to two or more years in a similar role
• Exceptional professional communication and customer service skills
• Knowledge of user/customer journeys to enhance service responses and experiences
• Ability to demonstrate a commitment to Wellways core values
• Completion of New Worker - NDIS Induction Modules
• Excellent IT skills
• Satisfactory National Police Records Check (within the last 12 months)
• Working with Children's Check (Blue Card - QLD)
• NDIS Worker Screening Check (Yellow Card - QLD)
• Right to Work within Australia
• 100 Points ID
• NDIS Code of Conduct (Orientation Module)
• Available to participate in out of hours activities as required to undertake the requirements of the role

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Liz Gardiner on [email protected] using the subject line: Brokered Service Engagement Officer - Campbelltown / Upper Mount Gravatt enquiry via EthicalJobs.

Once you APPLY click here for a copy of the position description

Wellways is committed to the safeguarding of children and vulnerable people.Successful applicants must undergo a comprehensive screening process prior to their commencement.