• Carer Gateway Services
• Exciting Full Time, Fixed Term Contract available till 30/06/2024 based at Campbelltown
• $34.20 per hour (SCHADS 3.3, Schedule B) + 10% Super + Leave Loading + Salary Sacrificing benefits
• Support individuals to live a fulfilling and meaningful life in their own community

We are seeking x4 Carer Support Planners to join our supportive team at Wellways, within CarerGateway Services. These roles will be based from our Campbelltown office in NSW, and will suit individuals who have exceptional customer service and communication skills and enjoy a fast paced environment.

About Your Next Exciting Opportunity

The Carer Support Planner is a newly created role responsible for undertaking intake, assessment and planning services for Carers accessing support provided by the Carer Gateway across New South Wales. The objective of the role is to work with Carers primarily over the phone to access information, support and referrals relevant to their caring role.

The new Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative Carer services. Carer Gateway Services consist of 6 unique service types:

• Carer Support Planning : Intake needs assessment and planning
• Carer Coaching
• In-person peer support
• In-person counselling
• Carer-directed support packages
• Emergency respite care

A typical day in this role will involve supporting carers with a high level of customer service ensuring carers are listened to with patience and non-judgement. You will provide Intake, Planning and Assessment services to Carers and work with carers to establish and implement agreed action plans.

The contact centre is a faced paced environment, requiring a motivated individual with amazing time management and the ability to think on their feet…if this is you apply now!

About You

You're a passionate, empathetic and caring individual who is looking to make an invaluable positive impact on the lives of others. You relish a challenge and new experience. You're calm, collected and resilient in the face of adversity and are looking to carry these qualities with you to the front line to start helping those in need. You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team.

So What Do You Need?

• Contact Centre Experience - Highly desirable
• Qualifications and/or experience working in community services sector - desirable
• Appropriate IT skills
• Right to work in Australia
• Satisfactory Police Records Check (no older than 12 months)
• NSW Working with Children Check prior to commencement
• Ability to complete NDIS Orientation Module Certificate prior to commencement
• NDIS Worker Screening Check
• FULL COVID vaccination certificate (including booster if eligible), or a valid exemption from a registered medical practitioner

How to Apply

For a confidential discussion about the role, please contact:

• Jason Napier - Call Centre Operations Advisor on 02 6246 7132 or OR

• Lauren Martin - Coordinator on 07 2111 7125 OR

Please Note: The health and safety of Wellways participants and employees is our highest priority and all Wellways roles require mandatory COVID vaccinations. Only shortlisted candidates will be contacted for interview. Successful applicants will be required to provide evidence of FULL COVID-19 vaccination (including booster if eligible), or valid medical exemption prior to commencement.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.