• Campbelltown, NSW | Carer Gateway Service
• Fast paced, exciting Full Time, Fixed Term opportunities available till 30/06/2024
• $37.54 p/hr + 10% Super + Leave Loading + Salary Packaging Benefits
• Previous experience in mental health, respite or emergency roles is highly desired!
• 12pm - 8pm shift available

We are seeking three Carer Support Planner's (Emergency Respite specialised) to join our supportive team within Carer Gateway Services at Wellways Australia. These roles will be based from our Campbelltown office, NSW and will suit individuals who are looking to work set shifts between 12pm - 8pm.

About Your Next Exciting Opportunity

The Carer Support Planner (Emergency Respite) is a newly created role that exists to implement the delivery of the emergency respite program that is part of the Carer Gateway Services.

Working in the role of Carer Support Planner (Emergency Respite), you will be responsible for implementing emergency respite care and assisting carers to access the Carer Gateway Services program. Reporting to the Coordinator, you will be comfortable to work under limited direction.

A typical day in this role will involve supporting carers with a high level of customer service ensuring carers are listened to with patience and non-judgement. You will provide emergency Intake, Planning and Assessment services to Carers and work with carers to establish and implement agreed action plans. All contact with emergency providers is conducted over the phone.

The contact centre is a faced paced environment, requiring a motivated individual with amazing time management and the ability to think on their feet…if this is you apply now!

About You

You're a passionate, empathetic and caring individual who is looking to make an invaluable positive impact on the lives of others. You relish a challenge and new experience. You're calm, collected and resilient in the face of adversity and are looking to carry these qualities with you to the front line to start helping those in need. You are an independent, proactive thinker and worker but are also able to follow direction/s given by your managers and can work within a tight-knit team.

What do you need?

• Contact Centre Experience - highly desirable
• Experience in a fast paced, high volume emergency setting (respite) is highly desired.
• Qualifications and/or experience working in community services, allied health or carer/family peer positions - highly desirable
• Appropriate IT skills
• Right to work in Australia
• Satisfactory Police Records Check and Blue Card prior to commencement
• Applicants having experience and knowledge in psychosocial disability will be at an advantage
• NDIS Orientation Certificate prior to commencement
• NDIS Workers Screening Check
• Available to participate in out of hours activities as required to undertake the requirements of the role
• Willingness to work set shifts: 6am to 2pm or 2pm to 10pm
• COVID Booster Vaccination or valid medical exemption from a medical practitioner

How to Apply

For a confidential discussion about the role, please contact Jason Napier on 02 6246 7132.

Please Note: Only shortlisted candidates will be contacted for an interview.

The health and safety of Wellways participants and employees is our highest priority and all Wellways roles require mandatory COVID vaccinations. Successful applicants will be required to provide evidence of FULL COVID-19 vaccination or valid medical exemption prior to commencement.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Aboriginal and Torres Strait Islander people with a lived experience are encouraged to apply