• Exciting hybrid opportunity for those passionate about great participant outcomes.
• $51.90 p/h + 11% superannuation + 17.5% leave loading + salary packaging.
• NSW/ACT based - flexible location and travel opportunities.

About the role

The Quality Lead role is an exciting opportunity for those in the sector who may already have experience in quality or safety OR those who are looking to take the next step in their career and use their frontline experience within a strategic, operational services role.

Sitting within Wellways Quality and Safety team, our Quality Leads lead our organisational response to quality and innovation activities across a range of programs including our wide range of mental health services, Consumer Directed services (NDIS and iCare) and Child Safety programs.

The Quality Lead role is a great opportunity for those who have a passion for positive participant outcomes and seeing the big picture. The Quality Lead works closely with our frontline teams to understand the WHY behind why we do what we do and encourages an appreciation and confidence in clear, accessible processes and practices to ensure a positive experience for all.

The Quality Lead position holds blended responsibility for day-to-day quality support (including responding to participant feedback and complaints and providing guidance to our frontline teams on the management of incidents) along with a project focus for broader quality improvements across the organisation. 

Job Description Summary

The Quality Lead provides guidance and support to Wellways teams on best practice approaches to quality and safety, including the following key responsibilities:

Operational:

• Promote and support engagement with our quality and safety systems in the organisation including our Feedback Management System, Incident Management System, and Continuous Quality Improvement systems.
• Support for our teams and participants in the compassionate resolution of complaints (response, investigation, analysis)
• Responding to, and implementing improvement activities that arise out of incidents within the organisation including review of high risk incidents and undertaking sentinel reviews
• Contributing to quality reporting across multiple levels in the organisation (regional, executive and board reports) and providing analysis to support continuous improvements and improved participant outcomes
• Improving local responses and education on data and insights in our programs
• Facilitating Communities of Practice to share practice wisdom and build process efficiencies

Projects:

• Leading a range of projects related to quality improvement activities including project design, convening and chairing working groups, solution design and co-production of new initiatives or improvements to current practice development and consolidating of practices
• Leading quality improvement activities related to audit findings or incident reviews within a regional setting
• Engaging with frontline service delivery teams, managers and external stakeholders to consult and develop improvements to service

This is an exciting opportunity for those with a passion for working with quality, innovation and systems to be part of a dynamic and incredibly supportive team within the organisation.

To be successful in this position, you will need:

• Certificate IV/Diploma in Mental Health, AOD or related field OR Tertiary qualification in a social science.
• 2+ year relevant work experience at leadership level or above in mental health sector OR demonstrated experience in quality improvement initiatives within the human services sector.
• National Police Records Check.
• NDIS Workers Screening Check.
• Working with Children Check (Employee).
• NDIS Worker Orientation Module Certificate - free online course.
• Current valid Driver's License and the ability to undertake some intra-state and inter-state travel as required.

What we will offer you

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
•  Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savour delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

For confidential discussion about the role, please contact: Jasmine Corbo |0467 000 205.

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

A position description is attached.