• Build a rewarding career with an organisation that truly puts people first
• Full-Time role based out of Fairfield / Campbelltown / Brisbane
• Annual package (115k - 120k) + 17.5% Leave loading + Super + Salary packaging

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

About the opportunity

The User Experience Lead's role is to streamline and ease the experience of end users who interact with Wellways' Enterprise Solutions. The User Experience Lead will achieve this by:

• Providing advice and support to the Enterprise Solutions team that ensures the end user experience, including lived experience (collaborating with the Lived Experience Team), is considered and optimised during Solution development, design, configuration and deployment
• Developing and maintaining end user self-help, guidance and reference materials, with a focus on supporting new Enterprise Solutions and changes
• Collaborating with the Support Hub Team to target problem ticket areas for focus
• Collaborating with the Enterprise Applications Lead and Transformation Lead to support the implementation of new Enterprise Solutions
• Collaborating with the Enterprise Solutions Team to support solution changes, upgrades and releases

You will also need:

• Current Working with Children Check and NDIS Workers Screening Check
• Right to Work within Australia
• Satisfactory National Police Records Check
• NDIS Worker Orientation Module Certificate
• Proven experience in application support for Client Management, Risk Management, Telephony and/or ERP Systems

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!

Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Justin McKenzie, on 0459149570.

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, please visit our website.