• Salary: $71,000.00 
• Job Type: Permanent - Full Time
• Location: Melton

Due to increased consumer demand, we are seeking a full-time Finance & Consumer Service Officer to join Windermere on a permanent basis. This fundamental and dynamic role will empower you to use your exceptional customer service and finance skills to work with consumers within our early intervention and disability programs, to ensure their financial and administrative needs are met. 

Working with our dedicated Plan Management Services team you will be presented with something new every day and will contribute to positive lasting outcomes in the lives of our consumers.

We also offer flexible Ways of Working including; a combination of working from home and  working onsite from our Head Office in Narre Warren

 Job Description

At Windermere, we respect, value and celebrate diversity. We are committed to building and sustaining an inclusive environment where all board members, employees, consumers, carers, families, students, and visitors feel respected and valued.

We are well on the way to embedding diversity and inclusion practices, with many projects well underway.  We are seeking someone to drive the continuation of this vital work.

Why Windermere?

We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.

Staff Benefits - this is where we stand out from the crowd!  Windermere offers staff a wide range of unique benefits beyond the salary.

• Flexible Ways of Working - home, in the office or combination of both
• Above Award Personal Leave and 17.5% annual leave loading
• Gifted days off (between Christmas and New Year)
• Employee Referral Program
• Flexible Leave Scheme (50/52, 51/52)
• Study leave and opportunities for professional development
• Generous salary packaging (up to $15,900 per year + additional $2,650 meals and entertainment)
• Staff discount program for everyday items
• Rostered Days Off
• Paid Parental Leave

Windermere care about staff and strive for continuous improvement, which is why we regularly ask our staff and consumers about what we can do better. In our latest staff survey 95% of respondents said they are "happy to tell their family and friends they work at Windermere" and 95% agree "staff are welcome regardless of age, cultural background, race, religion, disability, gender identity or sexual orientation".  

Desired Skills and Experience

Key Selection Criteria:

• Tertiary qualifications in relevant and related discipline or equivalent professional experience
• Membership with ATMA, AAT, CBK, ABAL, CPA, ICB, IPA or CAANZ or equivalent
• Minimum 3 years’ experience in a finance role is essential.
• Knowledge of Plan Management under NDIS will be highly regarded
• Strong computer skills and knowledge of Microsoft products.
• Proven knowledge of financial processing systems (Brevity Plan management system an advantage)
• Exceptional written and verbal communication and interpersonal skills
• Sound judgement and decision-making ability, ability to work autonomously and flexible in a changing environment.
• Current Victorian Drivers’ License
• Willingness to undertake relevant pre-employment screening and checks.

If this job excites you, then click the “Apply Now” to submit your application.

Click here to view the attached detailed Position Description.

Please also ensure you address the Key Selection Criteria in your application letter.

If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Talent Acquisition Specialist via phone +613 8794 1311 or email [email protected] using the subject line: Finance and Consumer Service Officer - West Metro Melbourne enquiry via EthicalJobs.

Windermere is committed to equity & equality for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.