Wesley Community Housing

• permanent full-time position (Monday to Friday)
• based in Ashfield, with an imminent move to Beverly Hills
• great learning and development opportunities in a fast-paced team.

About us

Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 100 services ranging from housing, child and family care, counselling, employment, training and education, disability services and health services.

Our Vision is “doing all the good we can because every life matters.”

About the program: Wesley Community Housing

Our passionate and friendly community housing team provide homes for people and families on low to moderate incomes across NSW. We partner with organisations and tenants to:

• support successful tenancies
• contribute to more connected and strengthened communities
• increase opportunities for tenants.

More information on our community housing activities can be found: here.

About the role

Our passionate and friendly community housing team provide property and tenancy management services for some of the most vulnerable members of our community, helping to secure safe and affordable housing options.

We are looking for a Program Support Officer with an empathetic, understanding, and positive approach. This fast paced and varied role will see you providing support across a variety of tasks including inbound and outbound customer service support to our tenants, tenancy management, accounts payable and receivable and a variety of administration tasks to support the team.

Reports to the Program Officer, Wesley Community Housing.

Key responsibilities include:

• being the first point of contact, managing and responding to enquiries and correspondence to and from a variety of internal and external stakeholders.
• providing overall effective office management which supports the team
• maintaining, reviewing, and managing effective systems for business operations including efficient office and administration tasks
• regularly reviewing and maintaining efficient systems as required to manage all databases, files, reports, forms, and payments
• coordinating preparation and distribution of a variety of correspondence
• completing, documenting, analysing, and reporting of satisfaction surveys
• supporting the Housing Leads, Community Engagement Lead, and Head of Community Housing through a range of tasks and activities as directed by Supervisor or Head of Community Housing
• providing back up coverage and support for other team roles as advised by Supervisor.

Essential criteria

• tertiary qualification in a related discipline, or at least 2 years’ experience in similar roles
• demonstrated experience providing quality customer service in a strength-based approach including handling telephone enquiries such as complaints and complex enquiries
• demonstrated experience in analysis and problem solving
• exceptional organisational skills, attention to detail and follow through
• well-developed verbal and written communication skills with the ability to communicate across a variety of mediums to people of all levels, including management, staff, tenants, and other stakeholders
• demonstrated conflict resolution skills and experience managing difficult behaviours
• ability to work unsupervised as well as an effective team player with a positive can-do attitude
• competent knowledge and application of the Microsoft Office environment including Microsoft Excel and Teams
• satisfactory National Criminal History Check and working with children’s check clearance.

Desirable skills/knowledge

• not for profit experience or cause related experience
• demonstrated knowledge of best practice and quality standards with the community services sector
• experience with databases and CRM systems
• program or project management experience
• knowledge of the Residential Tenancies Act
• knowledge of Community Housing or Real Estate sector
• experience managing a wide variety of financial tasks, including accounts payable and receivable, management of budgets, invoice processing and filing.

Remuneration

Salary and conditions of employment are based on the Social, Community, Home Care and Disability Services Award 2010 with generous salary packaging opportunities. Kilometre reimbursement in line with the Social, Community, Home Care and Disability Services Award will be paid for kilometres travelled for work.

Wesley Mission is a Christian organisation requiring all staff to affirm its values and Worker Code of Conduct. We are committed to providing an environment in which children can feel safe and valued.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions within Wesley Mission (including provision of a valid Working with Children Check clearance number). Aboriginal and Torres Strait Islander people are encouraged to apply.

If you have any questions, please contact Cassandra Ngurah, Program Officer, at [email protected], using the subject line: Program Support Officer application via EthicalJobs.

A position description is attached.