• Workplace flexibility including monthly RDO
• WWF-Australia Office location negotiable
• Full Time Ongoing Contract
• Join a diverse global network of local organisations working for people and planet in 100 countries
• Work in a high performing, values-driven organisation

About Us

WWF-Australia is an award-winning and innovative organisation determined to do things differently. We use our superpowers to partner in delivering nature-positive solutions, empowering communities, and halting climate change - in Australia, the Asia-Pacific region, the Southern Hemisphere and globally. We are a values-driven organisation with a diverse global network of local organisations working in 100 countries. We work as a catalyst with communities, First Nations, governments, businesses, innovators, and philanthropists towards our global mission: to build a world where people live and prosper in harmony with nature.

Learn more about our 60-year history: YouTube.

About the Role

The Data Specialist manages and maintains the data quality of WWF's Customer Relationship Management (CRM) system. This role involves handling data imports and exports, performing data quality checks, responding to data-related requests from internal and external stakeholders, and supporting the processing of recurring credit card and direct debit processing. The role seeks to ensure that we have high quality and up-to-date data in our systems so that we can provide our supporters with the optimal WWF experience.

Key Accountabilities

(Refer to Position Description for full list of Key Accountabilities)

• Support WWF's end-to-end transaction processing operations, to ensure timely and accurate processing of donations.
• Handle the regular upload & extraction of data between vendors and the CRM system to maintain up-to-date records as part of routine processes.
• Write queries to check and export data from the CRM to fulfil data requests from internal stakeholders, providing timely and accurate data extracts.

Skills, Knowledge and Experience

(Refer to Position Description for full list of Selection Criteria)

• Proven experience in data management, particularly in a CRM environment.
• Strong knowledge of CRM systems (e.g., Blackbaud Raiser's Edge, Salesforce, HubSpot, Microsoft Dynamics).
• Advanced Excel experience.

Our Commitment to Diversity: WWF values diversity and is building a workforce that reflects the community we serve. WWF is an equal opportunity employer and Aboriginal & Torres Strait Islander peoples, people from culturally & linguistically diverse (CALD) backgrounds, sexuality and gender diverse (LGBTQIA+) community members, and people living with disabilities are encouraged to apply.

Our Commitment to Safeguarding: WWF-Australia is committed to acting with respect and upholding the human rights, welfare and dignity of all persons we employ, engage with or who are affected by our activities and work, with special regard for vulnerable individuals and children.

As part of your employment, you will be required to undergo background checks relevant to your position (eg. Police Checks, Working with Children Checks, Reference Checks), abide by our safeguarding policies, and sign our Safeguarding Code of Conduct.

Applications

Applicants can apply via the Apply Now link. Only those applicants applying online via the eRecruitment System will be considered.

Please include the following two attachments: (1) a cover letter/statements against the selection criteria and (2) your resume (CV).

Note that applicants require current unlimited working rights in Australia to be eligible for this role.

A position description is attached.