• Location: Melbourne CBD              
• Vacancy Type: Permanent, full-time     
• Job reference: 494576     

Are you seeking a role that will allow you to use your extraordinary IT experience? If so, this is your job.

Working as part of our IT Infrastructure and Applications support team, the IT Modern Workplace Engineer will be accountable for governing and maintaining cloud, infrastructure, and endpoint management platforms to ensure high availability, scalability, and performance in a secure, efficient, cost-effective manner. Reporting to the IT Director, IT Operations, this role is integral in maintaining day-to-day operational IT services whilst providing a customer centric approach to the operational support of Yooralla’s business critical IT services.

This position ensures that the platforms are maintained as high-quality fit-for-purpose systems that satisfy business expectations and comply with Yooralla’s standards. The position also provides guidance and technical expertise to cross functional teams, service providers and internal customers.

This position is located in Head Office, however travel to other Yooralla locations is required.

To be successful in this role you'll share Yooralla’s values.

Key Responsibilities

All employees are responsible for:

• Promoting and protecting the human rights of people with disability, in accordance with the UN Convention on the Rights of Persons with Disabilities (CRPD) (2008);
• Working to ensure high-quality and safe supports and services for NDIS participants, meeting and exceeding the NDIS Practice Standards and Quality Indicators.
• Meeting obligations under all relevant Victorian and Commonwealth legislation.
• Working in accordance with the Yooralla Code of Conduct and Employee Manual.

Specific Role Responsibilities

• Design, build and manage highly secure, scalable, and available infrastructure and cloud-based infrastructure architectures.
• Collaborate with key stakeholders to execute the organisation's cloud, infrastructure and endpoint management strategy, aligning it with Yooralla’s objectives and industry best practices.
• Collaborate with key stakeholders in the selection, deployment, and management of cloud and infrastructure services, ensuring they meet Yooralla’s requirements and adhere to industry compliance and security standards.
• Monitor and maintain the organisation's cloud, infrastructure and endpoint management services, ensuring optimal performance, availability, and disaster recovery capabilities.
• Implement robust standards and guidelines to ensure compliance with industry data privacy regulations, and Yooralla’s policies.
• Identify, asses, and prioritise remediation of potential vulnerabilities in endpoint systems.
• Identify opportunities for cost optimisation within the cloud, infrastructure and endpoint management, monitor expenses, and implement effective cost management strategies.
• Effective collaboration with internal and external teams, and business units, to ensure smooth integration of cloud solutions into existing systems and workflows.
• Effectively influence internal and external technical teams to deliver efficient and cost-effective cloud, infrastructure and endpoint management solutions.
• Drive continuous improvement efforts and review of Yooralla’s processes, standards, and tools to maximise efficiency and ensure compliance is met.
• Help foster a culture of inclusivity in the workplace by prioritising digital accessibility and supporting employees with the tools that help them to access work however they need to. This includes reducing and removing barriers that stop people from being able to effectively interact with or access tools and technologies.

Selection Criteria

Mandatory Requirements

• Current National Police Record Check
• International Police Check (if required)
• Current driver's licence to drive in Australia

Qualification Requirements

• Tertiary qualifications in a Technology discipline or significant relevant industry experience
• Relevant industry certifications in two of the following disciplines - Microsoft Server, Windows 10/11, Microsoft 365, Microsoft Endpoint Manager & Intune Azure, ITIL, Azure Virtual Desktop/ Citrix, Agile project management.

Professional Experience

• 8 + years’ experience managing and supporting a mid-sized IT environment across a wide range of technology.
• Extensive experience in technologies such as DNS, DHCP, Active Directory, Group Policy, Windows Server, Microsoft Entra ID, Microsoft Intune & Endpoint Manager, Microsoft Defender for Endpoint, Microsoft 365 products and services.
• Demonstrated experience with Microsoft PowerShell and associated practices and tools.
• Significant industry experience transforming and improving technical architecture and IT services.
• Demonstrated industry experience managing and reducing cyber security risk including proven experience vulnerability management.
• Significant experience delivering technology-based projects and initiatives.
• Significant experience in a large complex ICT environment with a strong focus on providing cloud, infrastructure, or application support services to service levels.
• Sound understanding of industry standard information system support processes.
• Extensive understanding of information technology and industry trends.
• Strong analytical, problem solving and solution identification skills.
• Strong verbal and written communication skills and presentation skills.
• Excellent customer focus background with commercial awareness and strategic thinking capability.

Sound like you?

Click 'Apply Now' below.

If you have any questions please contact Peter Interdonato, [email protected] using the subject line: IT Modern Workplace Engineer enquiry via EthicalJobs for more information.

Our culture

At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose. 

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.

Find out more about our work culture and what we do.

A position description is attached.