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Customer Care Consultant - NDIS

Your Side Australia

Do you want to join a passionate, innovative and collaborative team?

We are looking for a full time Customer Care Consultant to work within our disability team, supporting NDIS participants to achieve their goals. This will involve collaborating with participants, Support Coordinators and carers to develop support plans, coordinate services, and manage individualised budgets.

This is a full-time role and reports directly to the Team Leader, Disability Services. Our offices are based in Chatswood, and there is opportunity for flexible working from home arrangements.

Who We Are:

Your Side Australia is a leading provider of support services for older people, people living with disability, mental health, and carers throughout Sydney. Established 30 years ago, we've kept our commitment to give people greater choice and to enhance their independence and wellbeing.

Your Side is a one stop shop to arrange the care and support that allows people and families to get on with living a good life.

Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on.

We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, people from different cultural backgrounds, LGBTQIA+ communities, and people living with a disability.

About You:

  • You have a passion for supporting and empowering people with a disability
  • Ability to build strong collaborative relationships and highly responsive to the needs of people with a disability
  • Excellent customer service skills, communication, organisational skills and attention to detail
  • Experience in NDIS, preferred but not essential
  • Background in social work, support work or allied health, advantageous

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